Customer Service Account Representative
Resume:
Megan A. Porta
York, PA 17406 **********@*****.***
EXPERIENCE
*/**** – Present
Customer Account Representative, PowerPay Financing, King of Prussia, PA (Remote Employee)
Provided excellence in customer service for a financial technology company that covers the home improvement, healthcare, and solar sectors
Answered incoming calls from both consumers and merchants regarding questions with the loan and/or payment process
Monitored direct messages from merchants and responded in real-time to assist them with any questions/issues they were experiencing
Provided excellence in customer service and received numerous commendations from both management and customers
Managed internal ticket system for items that required customer service to address, such as security freezes and fraud alerts on credit report, verification calls to customers, etc.
4/2021 – 1/2023
Patient Call Center Specialist, Wellspan Health, York, PA
Answered incoming calls for both patient registration and imaging study scheduling
Made outbound calls to patients to schedule exams
Scheduled very technical and complex imaging exams and conferred with imaging technicians to provide times for urgent exams
Provided excellence in customer service and received numerous commendations from both management and patients
Responsible for logging in new imaging orders and contacting the respective offices for additional information
Managed workqueues of outstanding patient imaging orders and registrations
7/2014 – Present
Compliance Specialist, PA DEP, Southcentral Regional Office, Harrisburg, PA
Coordinated compliance and enforcement actions in the Southcentral PA region for public water suppliers regulated by the Safe Drinking Water Program
Received and reviewed referrals of violations from program staff and evaluated the available evidence for each case to determine the most effective course of action
Created numerous presentations for workshops and conferences
Maintained databases with updated details on compliance cases and any legal actions taken
Calculated assessments of civil penalties for Safe Drinking Water Act violations
Prepared enforcement documents, including Consent Order & Agreements, Consent Assessment of Civil Penalties, and unilateral assessments
Coordinated enforcement actions with the Department's legal counsel
Negotiated penalties and settlement agreements with public water suppliers in violation of Safe Drinking Water Act regulations
Maintained compliance schedules for those public water suppliers with executed Consent Order & Agreements to ensure they were fulfilling their legal commitments as outlined in those agreements
Performed inspections of public water suppliers as needed to assist the program
5/2003-12/2005
Account Manager, Medical Evaluation Specialists, Remote Employee covering Central PA
Market medical exam services, such as IME and peer reviews, to workers comp and auto insurance adjusters at insurance companies and insurance defense attorneys in Central PA and Philadelphia
Established relationships with Gallagher Bassett and PMA, two accounts that were compromised due to lack of service prior to my employment
Assisted in organization of related departmental work to consistently meet client turnaround time requirements
ACADEMIC and PROFESSIONAL CREDENTIALS
December 2011: M.S., Environmental Sciences and Policy, The Johns Hopkins University,
Baltimore, MD
Focused on watershed studies and emerging effects of climate change
Graduated Magna Cum Laude
Thesis entitled “Effects of Roadway Runoff on the Water Quality of the Codorus Creek” published in the John Hopkins JScholarship Advanced Academic Programs Library
May 2003: B.S., Biology, York College of Pennsylvania, York, PA
Tri-Beta Biology Honor Society
Original thesis project considered for publication in Journal of PA Academy of Sciences
Worked full-time at York Hospital while managing full-time studies
Contact this candidate