Data Entry

Carolyn Simard

** ******* ****

Lynnfield, MA ***40

978-***-****

****************@*****.***

SUMMARY STATEMENT

I am an accomplished management professional with a drive for success with extensive, wide-ranging experience. I have demonstrated the ability to form strong relationships with and gain the trust of subordinates, colleagues, and stakeholders. I have extensive knowledge in research, logistics, team development, customer service, leadership and training, program implementation, assessment, root cause analysis, risk management, and strategic operations. I have solid managerial skills that I have utilized to help build and roll out new computer system software. I have personal integrity. I am action and result-oriented, lead by example, and am flexible to do what it takes to get the job done. I strive to meet and exceed both professional and personal goals. I am committed to demonstrating service excellence in all interactions with internal and external individuals.

PROFESSIONAL SKILLS

·Excellent problem-solving, decision-making, project management, and interpersonal skills.

·Effective written and verbal communication, critical and creative thinking, and soft and hard skills.

·Objectivity with the ability to make sound judgments under pressure and handle sensitive and confidential information or issues.

·Robust organizational, initiative, listening, interviewing, and innovation skills.

·Ability to respond quickly and purposefully to both routine and unusual situations.

·Exceptional ability to provide support, direction, and development.

·Proven financial and analytical skills, including budget development, research, contract management, and software integration. Extensive medical billing/revenue cycle experience.

·Proven ability to analyze and resolve complex problems and organize and prioritize work assignments.

·Extensive project management background. Analytical ability to identify, investigate, analyze, mitigate, and solve problems.

·Ability to meet deadlines and goals in high-volume, fast-paced environments when critical quality standards are required.

PROFESSIONAL EXPERIENCE

Shift Lead (December 2023 to present, Part-Time) Walgreens, York, ME

Open and close store, responsible for all systems, any customer service issues, and all cash handling.

Coach and direct team for daily tasks and responsibilities. Quality and quantity assurance.

Assist with all pharmacy needs, including all prescription counting, assisting the pharmacist, drive-up window, and in-store customer service.

Surgical Scheduler, Assistant Support Personal-Operating Room (September 2022-April 2023, Per Diem) Portsmouth Regional Hospital, Portsmouth, NH

Surgical scheduler for all outside practices and trauma services.

Assist with flipping all operating rooms after each surgery. Transport patients to and from the surgical suite.

Stock sub-sterile rooms, order supplies, run specimens to Pathology and assist staff with equipment.

Assist nurses and charge nurses with any activities necessary.

Research and Data Entry Consultant (November 2017-June 2021) Kyruus, Remote

·Solely responsible for the extensive online research and complete data entry for the company's two clinical libraries.

·Actively address every customer ticket, which may consist of one to hundreds of terms.

·Objectively evaluate and allot exceptional attention to ensure the accuracy of appropriate terminology, spelling, timeframe, mapping, and usage capabilities.

·Increased additions to the library by 400%.

·Accept urgent and other significant projects on an as-needed basis.

Manager, Customer Service, and Self-Pay Collections Departments (August 2012-May 2015)

Professional Billing Office/Massachusetts General Physicians Organization/Partners, Charlestown, MA

·Executed logistical, budgetary, analytical reporting, and operational responsibilities within two multidisciplinary departments of over 25 employees. Identifying billing system issues as well as necessary improvements.

·Solely developed, structured, and implemented cross-training materials to maximize staff coverage for the company.

·Revamped all greetings and verbiage, which significantly minimized call length.

·In 2013, assigned by executive management to serve on a select committee to address the billing of the confidential list of victims of the Boston Marathon bombing. Personally responsible for communicating with the victims and families to ensure the privacy and compassion surrounding the delicate nature of the situation were maintained.

·Monitor and respond to legal, regulatory, contractual, and other fluid changes within the revenue cycle.

·Responsible for coordinating and relocating departments and staff to a new building after the Partners acquisition.

Supervisor, Customer Service (March 2012-August 2012) Professional Billing Office/Massachusetts General Physicians Organization, Charlestown, MA

·Personally solved problems by researching and identifying the root cause of systemic matters.

·Escalated urgent payor issues to appropriate personnel to resolve and prevent further reoccurrence.

·Spearheaded, developed, and implemented structural updates surrounding human resources and performance management processes and enforced policies and procedures.

·Promoted to the above position.

Administrative/Clinical Manager, Hand Surgery Department (July 2008-October 2009) Massachusetts General Hospital, Boston, MA

·Enforced fire and safety regulations, followed established protocols, and ensured compliance with JCAHO, OSHA, HIPAA, and hospital guidelines. Chosen as Fire Marshall for the building.

·Built schedules for all providers. Responsible for all staff schedules. Responsible for continued new computer system roll-out processes.

·Prepared and processed professional paperwork, visa applications, and international travel arrangements for countless staff physicians, fellows, and all visitors.

Practice Manager, Internal Medicine (April 2006-January 2008) Beth Israel Deaconess Medical Center, Brookline/Needham, MA

·Designed and implemented business plans identifying strategies, processes, objectives, goals, timetables, and expected outcomes.

·Expanded practice management leadership skills.

·Facilitated with the local Department of Public Health regarding immunizations and pertinent community health issues.

·Constructed and maintained expert documentation logs for all drug samples on location.

·Built out and relocated office from Brookline to Needham.

Manager (May 2003–March 2006) Harvard Vanguard Medical Associates, Boston, MA

·Responsible for General Orthopedics, Spine, Hand Surgery, Occupational Therapy, and Podiatry Departments of the Kenmore Practice (over 100 staff).

·Responsibilities included recruiting, training, and developing a staff to support over 30 clinicians.

·Extensive project management. Instrumental with computer upgrades with Epic computer systems.

·Managed office schedules for all clinicians and supervised all activities related to over 100 scheduled surgical cases and 4,000 outpatient visits a month.

·Instrumental in setting up the Hand Fellow program with Brigham and Women's Hospital.

·Reorganized internal workflows for medical secretaries, medical assistants, and hospital admissions coordinators, which improved productivity, patient satisfaction, and provider satisfaction.

Patient Access Representative, Admitting Officer, Emergency Room Registration, Hospital Switchboard Operator (2000-2004) North Shore Medical Center (former Atlanticare Medical Center), Lynn, MA (Per-Diem)

·Registered all incoming patients to the ER.

·Scored over 98% accuracy for insurance verification, demographic updates, and copay collection.

·Trained in additional departments for optimal cross-coverage, including Outpatient Registration and Admitting. Trained new hires as needed.

·Attended daily bed meetings, which entailed tracking all registered inpatients and those on the waitlist for direct admissions. Continuous communication with essential administration throughout the hospital was necessary.

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Senior Office Manager (1997–2003) Beverly Hospital, South Hamilton, MA

·Managed the day-to-day operations of a family practice.

·Responsible for credentialing.

·Developed policies and procedures for the new sample medication closet. Trained staff and providers for this new initiative to track medication samples across the hospital-owned practices.

·Instrumental in recruiting new patients to the hospital on an extraordinary Woman's Health Initiative Team.

·Reorganized the office setting to provide for a better flow of patients, which enhanced the quality of the patient experience in the practice.

·Acted as a liaison and traveled between over ten hospital-owned practices to implement similar changes/improvements to ensure transparent and positive communication with the hospital departments and administration.

Billing Representative (1996-1997) Northeast Physician's Service Bureau, Gloucester, MA

·Instrumental in opening the hospitals' own billing department. Served as a liaison between the hospital, many insurance companies, and all facilities to ensure superior billing practices and high revenue capture. Learned up-to-date billing and coding practices. Responsible for charge entry, generating reports, and working up denials (promoted to above).

Office Manager (1991-1996) Walter Nalesnick Jr., MD, Marblehead, MA Private Practice, Internal Medicine, Geriatrics, and Substance Abuse

·Responsible for answering phones, billing, transcription, injections, returning all phone calls/messages, calling in prescriptions to pharmacies, scheduling office visits, colonoscopies and EGDs, EKGs, and holter monitors.

·Visited owned nursing and rest homes to perform EKGs and holter monitors evenings and weekends.

Unit Coordinator and Mental Health Counselor (1991-1994) Substance Abuse and Mental Health Units, Atlanticare Medical Center, Lynn, MA

·Responsible for transcribing doctors' notes and patient charting.

·Scheduled all tests and transfers.

·Worked on teams of medical and psychiatric professionals to assess and prepare patients for their stay and discharge or transfer. Case management.

·Counseled patients and worked with their families.

Computer Operator (1989-1991) Laboratory, Atlanticare Medical Center, Lynn, MA

·Data entry of all inpatient and outpatient tests. Take verbal direction to add tests on an emergent basis.

·Set up phlebotomy rounds and outpatient phlebotomy office coverage.

·Run test result reports and deliver them to hospital units and physician mailboxes.

·Assist in Pathology as needed. Answering phones and typing dictated results.

·Learned phlebotomy.

SKILLS/SOFTWARE/VENDORS

Microsoft Office, Word, Excel, PowerPoint and Outlook, GE Centricity, Epic, PeopleSoft, WebMD, CCC, Cadence, Meditech and Care Tracker, LMR, CAS, IDX, Book-It, Ortho-Dude, MOSIAC, McKesson, Oracle, Slack, Kyruus, TaxyCab, and payroll.

EDUCATION

Bachelor of Science, Criminal Justice, Concentration: Homeland Security/Counterterrorism (August 2019), Southern New Hampshire University, Hookset, NH

Honors, summa cum laude

LICENSES

Maine Board of Pharmacy, Pharmacy Technician (2023-present)

MEMBERSHIPS

· National Student Nurses Association, Inc., 2022

· The National Society of Leadership and Success, Sigma Alpha Pi, 2019

VOLUNTEER EXPERIENCE

Current:

·Boston North Cancer Association, Volunteer (2006-present) Peabody, MA

·Reid's Ride, Director of Food Services, Biker, Volunteer, and Fundraiser (2014-present) Massachusetts

·Reid's Run, Volunteer (2018-present) Connecticut

Previous:

·Cooking and Delivering Holiday Meals, Volunteer (2015-2021) Boston, MA

·Puerto Rico Travelers Flight Angel, Volunteer (2020)

·Homeless Outreach, Volunteer (2015) Boston, MA

·Boston's Run to Remember, Volunteer (2014) Boston, MA

·Big Fluffy Dog Rescue, Volunteer (2010-2014)

·Mass General/North Shore Center for Outpatient Care, Volunteer (2010-2011) Danvers, MA

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