General Manager Security

PROFESSIONAL SUMMARY

Professional, organized, well rounded manager with proven track record

for establishing life long customers and driving store sales. Strong leader, problem solver and critical thinker that thrives under pressure with many years of store management experience. Confident, enthused individual with friendly demeanor whom is seeking opportunities to expand skills while facilitating company growth.

WORK HISTORY

Security Manager, 10/2023 to Current

Allied Universal Security Services

General Manager, 11/2018 to 10/2023

Extended Stay America - Memphis, TN

CONTACT

Address: Memphis, TN 38127

Phone: 901-***-****

Email: *******@*****.***

SKILLS

PHYLLIS COLEMAN

Submitted documentation for weekly payroll, managed schedules, and enforced policies.

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Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.

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Worked in fast-paced environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.

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Mentored security staff, providing guidance and support to build skilled and motivated security team.

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Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.

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Developed and implemented strategies to increase sales and profitability.

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Analyzed operational reports (Auto Payment Failure, Adjustment, Guest Balance Due, Final Audit, etc.)

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• Ensured all associates are in compliance with ESU coursework.

• Ensured labor tracker is consistent with labor standards. Reviewed and resolved issues through Medallia, social media and customer care platforms.

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Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.

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• Recruited, hired and trained team members.

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

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• Ensured staff upheld company standards.

• Developed strong relations on behalf of company's organization.

• Prepared deposits as well as ordered supplies.

• Staff Training

• HSK, PM/DC Board Knowledge

• Manage Budgets

CLC Portal and HK Admin Portal

Knowledge

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• Profit and Loss

• Program Development

• Sales Team Development

• Microsoft Office

• Total Quality

• Microsoft Excel

• Risk Management

• Safety Assurance

• Multitasking and Organization

• Verbal and Written Communication

• Reliable and Trustworthy

• Conflict Resolution

• Emergency Response

• Security Checks

• Incident Reporting

• Conduct Reporting

• CCTV Monitoring

• Team Building and Leadership

• Shift Scheduling

• Customer Service

• Policies and Procedures

• Auditing techniques

• Time management

• Critical thinking

• Active listening

• Adaptability

Store Manager, 07/2013 to 11/2018

Mapco - Memphis, TN

Store Manager, 10/2008 to 07/2013

Dollar General - Memphis, TN

Security Manager, 08/2004 to 10/2008

New Breed Logitech - Memphis, TN

EDUCATION

High School Diploma, 05/1990

Greenville High School - Memphis, TN

Drove year round business growth while leading operations strategic vision and long range planning.

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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Managed inventory control, cash control, and store opening and closing procedures.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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• Determined staff promotions and demotions.

• Evaluated and analyzed SAS results.

• Prepared schedules, processed and finalized payroll.

• Prepared stockroom according to 7-day workflow.

Directed and supervised employees engaged in sales, inventory and reconciled cash receipts.

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Made deposits as well as set end caps, hired and trained new employees for success.

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• Unloaded company trucks on weekly basis.

Monitored facility using CCTV while simultaneously performing dispatched duties.

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Developed security policies alarm response protocol and access guidelines.

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Conducted site reviews and security audits and made recommendations to management based on findings.

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Oversaw team of security officers, recruited and managed scheduling and performance evaluations.

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• Investigated incidents and wrote reports.

Contact this candidate