Customer Service Field
Resume:
Yahya Payton
Jacksonville, FL *****
******@*****.***
Authorized to work in the US for any employer
Work Experience
Service Administrator
Marco Ophthalmic - Jacksonville, FL
December 2020 to Present
• Handle backend system cleanup as well as database organization
• Show diligence in getting assets returns from vendors and clients
• Find anything that other departments missed and follow it to completion with client
• Gather loaned material and enter orders for parts,equipment or field service technicians as required.
• Handle various national accounts and the equipment respective to contract and service required
• Fostered customer relatipnships with accurate troubleshooting and service. Reverse Logistics Specialist
Amazon Fulfillment Associates - Jacksonville, FL
October 2017 to November 2020
• Trained in Quality Metrics for disposition in regards to UPS, USPS, Department of Defence and Hazmat.
• Input Quality Metrics for site Discrepancy logs daily.
• Managed Teams of 15-50 Associates Throughout Cross-departmental Shifts.
• Escalates Hazmat processing and inbound variables in real time.
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
• Expertise for Inbound Analytics which bolster sellable yield.
• Daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
• Develop and refine processes to improve task efficiency and effectiveness. Customer Service Representative
JP Painting & Construction - Jacksonville, FL
October 2012 to September 2017
• Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
• Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Manage upset customers, conflicts and challenging situations.
• Deliver outstanding service, Accurately documented, researched and resolved customer service issues.
• Managed high call volume with tact and professionalism.
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• Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas
(speed, accuracy and volume).
Education
High School Diploma
Foundation Academy - Jacksonville, FL
2009
Skills
• customer service (4 years)
• Fast learner (5 years)
• Flash (Less than 1 year)
• Html (Less than 1 year)
• Http (Less than 1 year)
• multi-tasker (5 years)
• Receptionist (4 years)
• Retail sales (4 years)
• Logistics (3 years)
• Management (6years) (6 years)
• Cherry Picker (2 years)
• Forklift Operator (2 years)
• Picker Packer (4 years)
• Packing (2 years)
• Warehouse Associate (4 years)
• Quality Inspector
• Supply Chain (5 years)
• Customer Service (4 years)
• Logistics (5 years)
• Shipping (5 years)
• Shipping Receiving (5 years)
• Pallet Jack
• RF Scanner
• User Interface (UI)
• Freight Experience
• Analytics
• Load & Unload
• Microsoft Excel
• Ophthalmology Experience (1 year)
• Order Entry (1 year)
Assessments
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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