Customer Service Business Systems

Kevin Belt

303-***-**** Highlands Ranch, CO *********@*******.*** www.linkedin.com/in/kevinbelt

Career Summary

•Executive IT leader with 20+ years of experience driving enterprise-wide digital transformation, IT strategy, and infrastructure modernization, leading global teams, optimizing multi-million-dollar budgets, and implementing cutting-edge technologies to enhance scalability, security, and business performance.

•Managed a $10M IT budget, optimizing resource allocation while negotiating and overseeing contracts with MSP, network, security, VOIP, and print service providers to ensure cost-effective, high-quality service delivery.

•Maintained a 99.995% network uptime by designing and sustaining a highly available IT infrastructure that minimized operational disruptions and ensured business continuity.

•Developed and deployed a cloud-based data warehouse, integrating enterprise-wide data using Microsoft Power BI, Azure, and AWS, enhancing analytics, reporting, and strategic decision-making.

•Designed and deployed a high-speed fiber optic network, migrating critical applications and storage from on-premise data centers to cloud-based infrastructure, while implementing a secure, cloud-based IT environment with 30 virtualized servers and 20 B2B VPNs, enabling encrypted data transmission between healthcare partners, hospitals, and internal business systems.

•Served as the on-call manager for eBay.com, leading executive-level communication and rapid resolution of critical technical issues affecting the website and mobile applications to ensure minimal disruption and maximum uptime.

Professional Work Experience

YMCA of Metro Denver

Director of IT 2025 – Present

•Reporting to the CEO, spearheaded IT strategy, development and cloud implementations to take advantage of the best software in the industry while promoting the organization's values.

•Managed $5M IT budget allocating resources throughout the organization while negotiating and overseeing contracts with Salesforce, MSP, VOIP, print services providers, satellite providers and ISPs.

Optimized Salesforce platform by adding and developing apps to manage members, classes, facilities and finances. Platform was lifeblood of the organization so it was critical to be available 99.995% of the time by using a redundant, fiber IP network and Meraki routers.

•Insured robust security with protection from phishing, malware, ransomware and other attacks as well as government regulatory compliance.

•Networked with YMCAs around the nation and world to share best practices and technical solutions while leveraging the larger organization to negotiate contracts and implement the best software solutions.

Peak Dental Services

Director of IT 2022 – 2024

•Reported to the CFO, overseeing IT strategy, infrastructure, and daily support operations for 500 employees across 75 dental practices and a corporate headquarters, ensuring seamless technology performance and business continuity.

•Led IT support and help desk operations, implementing process improvements that enhanced service efficiency, reduced downtime, and improved the overall user experience across all locations.

•Managed a $10M IT budget, optimizing resource allocation while negotiating and overseeing contracts with MSP, network, security, VOIP, and print service providers to ensure cost-effective, high-quality service delivery.

•Maintained a 99.995% network uptime by designing and sustaining a highly available IT infrastructure that minimized operational disruptions and ensured business continuity.

•Developed and deployed a cloud-based data warehouse, integrating enterprise-wide data using Microsoft Power BI, Azure, and AWS, enhancing analytics, reporting, and strategic decision-making.

•Implemented a robust cybersecurity strategy, standardizing firewalls, deploying enhanced endpoint security, and ensuring full HIPAA and PCI compliance, resulting in 0 successful cyberattacks during tenure.

•Directed IT integration for acquisitions, successfully onboarding newly acquired dental practices into the company’s technology ecosystem with minimal downtime and operational disruption.

Rocky Mountain Gastroenterology

Director of IT 2015 – 2022

•Reported to the CEO, overseeing all IT operations for 5 surgical centers, 10 offices, and a call center, ensuring maximum system uptime with only 27 minutes of downtime per year through proactive infrastructure and security management.

•Designed and deployed a high-speed fiber optic network, migrating critical applications and storage from on-premise data centers to cloud-based infrastructure, while implementing a secure, cloud-based IT environment with 30 virtualized servers and 20 B2B VPNs, enabling encrypted data transmission between healthcare partners, hospitals, and internal business systems.

•Led the development and launch of a custom mobile application, collaborating with vendors to replace manual bubble sheets and enabling doctors to instantly transmit patient data to billing systems, improving accuracy, efficiency, and revenue cycle management.

•Supported, maintained, and upgraded company-wide EMR (Electronic Medical Records) system, ensuring seamless access to patient records, compliance with HIPAA and PCI regulations, and minimizing operational disruptions through security measures, encryption, and auditing protocols.

•Recruited, managed, and mentored a team of 5-7 highly skilled engineers, led development and support of mission-critical healthcare applications, and deployed SD-WAN technology across 12 Denver Metro locations using Meraki (Cisco) cloud-managed routers with CenturyLink Fiber+ and Comcast Business redundancy to enhance network performance and failover protection.

•Engineered a fully redundant WAN architecture, integrating cloud-based applications, virtualized servers, secure storage solutions, a VOIP phone system, and a mobile application platform, ensuring business continuity and operational efficiency.

•Developed and managed IT budget, optimizing expenditures while negotiating vendor SLAs, leading migration to next-generation data center, and implementing state-of-the-art infrastructure, security measures, and virtualization technologies to improve scalability, performance, and reliability.

•Designed and implemented a centralized data warehouse, integrating data from multiple key systems using Microsoft BI and Azure, enabling advanced analytics, reporting, and data-driven decision-making across the organization.

Compass Health Systems

Director of IT 2013 – 2015

•Implemented an MPLS network for voice and data across 5 states, replacing legacy infrastructure with a high-performance, priority-based VLAN system that optimized traffic flow and ensured seamless connectivity.

•Led IT operations across offices in Colorado, Florida, North Carolina, and South Carolina, developing a strategic transition plan to a new internally hosted mission-critical EMR system, ensuring high availability, structured change management, and prioritized application enhancements.

•Created a long-term IT roadmap and managed daily operations for a complex multi-state network, overseeing 20 on-premise servers and cloud applications to support business continuity and scalability.

•Designed and implemented a comprehensive enterprise network, integrating voice, data, internet, Wi-Fi, and cloud services, while evaluating vendor proposals, managing deployment, and overseeing ongoing performance optimization.

eBay / PayPal

Site Operations Manager, Performance Engineering Leader 2005 – 2013

•Served as the on-call manager for eBay.com, leading executive-level communication and rapid resolution of critical technical issues affecting the website and mobile applications to ensure minimal disruption and maximum uptime.

•Led a team of 8-10 engineers across global locations, including India and China, overseeing the detection, prioritization, and resolution of site issues across 15K devices, including servers, routers, and switches.

•Managed the onboarding and integration of key acquisitions, including StubHub, PayPal, Shopping.com, Marketplaats, GSI, and Milo, developing and executing transition plans to align them with eBay’s infrastructure and support operations.

•Oversaw vendor management for critical partners, including Yahoo (ad provider) and Keynote (global site availability), negotiating contracts, establishing SLAs, and ensuring service performance met operational and business requirements.

•Led problem detection and monitoring for eBay.com and all international sites, implementing advanced application and infrastructure monitoring with finely tuned dynamic thresholds to minimize false positives and detect real-time issues efficiently.

•Developed and maintained comprehensive business continuity and disaster recovery procedures, ensuring operational resilience and rapid response to any potential outages or critical failures.

•Collaborated with a cross-functional team focused on optimizing performance for PayPal.com and mobile applications, improving site speed, transaction processing, and user experience across global platforms.

Frontier Airlines

Senior IT Manager 1999 – 2005

•Launched a nationwide Frame Relay network, connecting airports and call centers across the US and Mexico, while leading 24/7 operations of mission-critical systems that scaled to support 4.5K users, 2K PCs, 200 servers, 75 routers, and 50 locations.

•Optimized network reliability and cost-efficiency, reducing internet site downtime by 10% through redundancy technology, resulting in nearly $5 million in annual savings while enforcing strict SLAs with multiple vendors to maintain performance.

•Managed Help Desk & Infrastructure Team of 25 consisting of network administrators, engineers, DBA’s (Oracle & SQL), Tier 1 and Tier 2 techs. Responsible for all HR functions including recruiting and development of top engineers.

Education & Certifications

Master of Science, Computer Information Science - Regis University

Bachelor of Science, Business Administration - Colorado State University

Microsoft Certified Systems Engineer (MCSE, Inactive) Cisco Certified Network Associate (CCNA, Inactive)

Core Competencies

Digital Transformation & Innovation

IT Strategy & Governance

Executive Stakeholder Management

Change Management

Global IT Operations

Vendor & Partner Management

Mergers & Acquisitions IT Integration

Enterprise Architecture

Cloud & Infrastructure Management

AI, Machine Learning & Data Analytics

Enterprise Applications & ERP Systems

Software Development & Agile Methodologies

IT Budget & Cost Optimization

P&L Ownership & ROI Optimization

Customer Experience & Digital Enablement

Cross-Functional Team Leadership

Talent Training & Development

Contact this candidate