Customer Service Program Manager

Fred J. Briers

Seattle, WA • Senior Program Leader Inclusive Brand Strategist

********@*****.*** 808-***-****

PROFESSIONAL SUMMARY

Visionary nonprofit and communications executive with over a decade of progressive leadership in strategic program development, inclusive storytelling, and cross-sector collaboration. Experienced in managing multimillion-dollar initiatives that advance housing, financial empowerment, education, and workforce development—especially for historically marginalized communities. Adept at translating complex social challenges into actionable strategies through stakeholder alignment, data-informed planning, and mission-first engagement.

CORE COMPETENCIES

Program Strategy & Cross-Functional Leadership

Equity-Centered Communications & Storytelling

Housing, Education, and Workforce Policy Fluency

Grant Writing & Proposal Development

Budget Management & Financial Forecasting

Community Engagement & Social Impact Design

Stakeholder Relations & Board Collaboration

Talent Development & Team Management

Systems Thinking & Strategic Planning

Multi-Project Oversight & Execution

PROFESSIONAL EXPERIENCE

Creative Director Melamenz Entertainment — Seattle, WA 2021–Present

Led inclusive programming and brand strategy for cultural events, expanding audience impact by 35%.

Managed multi-disciplinary teams while directing creative briefs aligned with mission-driven objectives.

Oversaw budget forecasting, vendor partnerships, and performance reviews for cross-sector initiatives.

Acted as key liaison between community leaders, internal staff, and external collaborators to drive equitable engagement.

Chief Communications Officer Resurrection Catholic Missions — Montgomery, AL 2017–2020

Directed campaign strategies and community outreach, securing over $2M in funding through donor advocacy.

Designed and implemented storytelling frameworks that elevated mission visibility across education, workforce, and youth initiatives.

Recruited and mentored volunteer leadership to amplify messaging and build capacity within underserved communities.

Flight Attendant Delta Air Lines 2018–Present

Delivered excellent service across domestic and international routes, demonstrating professionalism and crisis leadership.

Strengthened customer trust through adaptable communication in diverse and high-stress environments.

EDUCATION

MBA, Auburn University MDiv, Aquinas Institute of Theology at Saint Louis University BA in Communications, Alabama State University

ADDITIONAL QUALIFICATIONS

7+ years of progressive leadership and team development

4+ years staff supervision and talent cultivation

Budget oversight, grant development, and program funding strategy

Knowledge of Seattle’s socio-political landscape and systems affecting underserved communities

Committed to racial equity, collaboration, and continuous learning

Fluent in strategic messaging and impact storytelling

Contact this candidate