Business Analyst Senior

Matthias Thompson

*******@*******.***

linkedin.com/in/mthompsoniii

609-***-**** Fayetteville, AR

SENIOR BUSINESS ANALYST

Results-driven Senior Business Analyst with a proven track record in gathering business requirements, conducting in-depth analysis and skillfully managing projects to drive successful outcomes. influential communicator with a demonstrated ability to effectively collaborate with clients, stakeholders, and internal teams to successfully implement innovative technological approaches. Talented project manager recognized for on-time delivery, strict adherence to budgetary constraints, and consistently surpassing client expectations.

CORE COMPETENCIES

Data Analytics Business Requirements Project Management E-Commerce/Merchandising Stakeholder Relations

Data Gathering Cost Analysis Team Leadership Business Analysis Demand Planning Inventory Management

Revenue Growth Process Improvement Risk Mitigation CRM Vendor Management Financial Forecasting

CAREER HIGHLIGHTS

Executed a highly efficient inventory management system by leveraging demand planning strategies, customer sales trends analysis, monitoring of in-house inventory levels, and precise coordination with factory timelines.

Performed data analysis to gather insights and recommendations, positively impacting personnel and exceeding annual operating plan (AOP) targets.

Executed visually appealing dashboards, leading to improved data visualization, and simplified decision-making processes.

PROFESSIONAL EXPERIENCE

Walmart-Caspex Bentonville, AR 2024-Present

Senior Business Analyst

Elicit system requirements through comprehensive analysis and stakeholder engagement for GTIN management project for Data Model Definitions. Later, joining to the System Integrations & Strategic Initiatives team to work on specifications, attribution, and UAT according to requested business changes in per working cycles.

Utilize multiple analysis techniques, including process modeling, context diagramming, and user stories, to derive optimal solutions for stakeholders and customers

Gathered and identified data leading to the development of new GTIN management protocols for Data Governance utilizing BigQuery

User Acceptance Testing across multiple UI's for the System Integrations & Strategic Initiatives Team

Interpret and translate JIRA ticketing into actionable tasks for Data Entry team

Lead the GTIN Management project, conducting top-down data analysis to establish a streamlined process guaranteeing alignment of all Walmart products with global standards.

Work in 2-week sprints of the SDLC (Software Development Life Cycle), ensuring agile and iterative progress.

Facilitate elicitation workshops to gather insights and requirements from diverse stakeholders.

Outdoor Cap Company Bentonville, AR 2023-2024

Senior Business Analyst

Implement a sales and inventory forecasting system, revolutionizing the management of inventory across the entire network. Leverage advanced demand planning techniques and predictive analysis to optimize inventory levels, resulting in increased efficiency and profitability.

Initiated an in-depth visibility plan to improve brand and market presence. Successfully established an advanced SharePoint solution to expedite New Development program communication and tracking, improving network accountability.

Collaborated with account managers to cultivate buyer relationships, resulting in heightened customer satisfaction and loyalty.

Partner with purchasing and product development teams to streamline the introduction of new headwear programs.

Oversaw and optimized inventory management and product production operations for Outdoor Cap's expansive and thriving network, resulting in streamlined processes, increased efficiency, and greater profitability.

Established strategic partnerships with renowned industry leaders including Bass Pro Shops, Academy, and Sportsman's Warehouse, leading to enhanced customer relationships and sustained business growth.

Lead a successful purchasing team, optimizing operations and productivity in manufacturing high-quality products.

Construct a system for sales forecasting and documentation considering past trends, predictions from customers, and current inventory levels to maximize receiving incoming supplies from abroad.

Develop techniques for managing change by establishing a solid foundation and putting procedures into place, making full use of SharePoint, SharePoint Lists, power automate, and Teams.

Create a reporting system making use of SQL, Power Query, and Power BI to improve reporting performance.

Earned Sales Team for the Third Quarter of 2023.

Walmart.com-Randstad Technologies Bentonville, AR 2023

Site Operations Specialist

Streamlined operations and improved customer experience by overseeing and executing all areas of Site Operations initiatives. Managed item setup, product categorization, item ranking, and visual merchandising.

Performed site building and optimization strategies across multiple departments and seasonal campaigns, effectively managing item eligibility and transactability to drive exceptional results.

Resolved back-end issues relating to item setup, accountability, and navigation in a content management system through cross-functional team collaboration, improving operational efficiency and simplifying operations.

Conceptualized, developed, and administered backend website taxonomy, transforming the support system for both new and existing business categories.

Optimized the user experience for enhanced discoverability and search engine optimization (SEO), achieved unprecedented levels of success in driving organic traffic and boosting online visibility.

Sams Club Bentonville, AR 2014-2021

Project Manager & Business Analyst (2017-2021)

Predicted and projected customer contact volumes across diverse communication channels, such as phone, chat, and email, leading to the strategic allocation of resources and a significant improvement in customer service efficiency.

Tracked, established, and coordinated Key Performance Indicator metrics to facilitate seamless communication and collaboration between leadership and field partners.

Gathered and identified data leading to the development of impactful insights and recommendations that directly influenced the achievement of annual operating plan (AOP) goals and positively impacted the workforce.

Developed visually appealing dashboards, ensuring enhanced data visualization, and updated decision-making processes.

Transformed the perception of the contact center from a cost center to a profit-generating entity and reached a 95% accuracy rate during the first year, while sustaining year-over-year performance of over 90% throughout company tenure.

Merchandising Buyer’s Assistant (2014-2017)

Managed and coordinated item merchandise setup for the website, including photographs, dimensions, and descriptions to expand ecommerce options.

Produced an increase in domestic owned website offerings of 30% and apparel offerings by 15%.

Expanded vendor relationships, item selection, and site sustainability despite losing both the buyer and associate buyer for the category for three months.

Improved the productivity of the Online Apparel process by using a combination of persistence, VBA, and integrating inclub team and vendor relationships.

EDUCATION

BA, Computer Animation

International Academy of Design and Technology, Tampa FL

TECHNICAL SKILLS

Microsoft Office Suite, PowerPoint Automation/Flows

Alteryx Designer, Power BI, Retail Link

Cognos, Oracle Service Cloud, NICE InContact Suite

SQL, VBA, Unix, Salesforce, SharePoint

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