Technical Support Customer Service
Resume:
Tiff White
Technical Support
Tampa, FL *****
**********@*****.***
Professional Summary
Resourceful sales support lead with 5 years of experience in retail environments, specializing in team collaboration and project management. Proven ability to enhance team productivity through effective communication strategies and conflict resolution. Holds a certification in Technical Support Basics, eager to transition skills into the information technology sector. Demonstrates strong critical thinking and leadership abilities, committed to delivering exceptional customer service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Support Lead
Five Below-Tampa, FL
March 2021 to Present
• Implemented effective communication strategies to foster collaboration and improve team productivity
• Monitored team performance and provided regular feedback to drive continuous improvement
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
• Developed strong relationships with clients through effective communication and exceptional customer service skills
Sales Support Lead
Five Below
November 2018 to Present
• Implemented effective communication strategies to foster collaboration and improve team productivity
• Monitored team performance and provided regular feedback to drive continuous improvement
• Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
Cashier
Five Below Store-Tampa, FL
November 2018 to Present
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Education
N/A (High school or equivalent)
Faith Outreach Academy-Tampa, FL
August 2016 to June 2017
High school diploma
Skills
• Quality control
• Writing skills (8 years)
• Warehouse experience
• Retail management
• Supervising experience
• Delivery driver experience
• Microsoft Office (6 years)
• Microsoft PowerPoint (2 years)
• Active Directory
• Telephony
• Non-technical user support
• Office supply management
• Power tools
• GPS (8 years)
• Cash handling
• Mentoring
• Managing retail teams - Largest retail team managed (1-5 team members)
• Laptop (troubleshooting support)
• Sterilization
• Route driving
• Mobile devices
• Sonicwall
• Lean
• IT support
• Android support
• Analysis skills
• Marketing
• Teamwork
• Caregiving (2 years)
• Hospitality
• Research
• Senior care
• Cabling
• High-end sales
• Account troubleshooting
• Teaching
• Working with high schoolers
• Sales (6 years)
• Heavy lifting
• Carpentry
• Conflict management
• Google Docs (10+ years)
• Problem-solving (7 years)
• Critical thinking (5 years)
• Computer hardware
• Client inquiry handling
• Microsoft Excel
• Strategic planning
• Google Workspace
• Guest services
• Negotiation
• Operations manager experience
• Change management
• Organizational skills (10+ years)
• Closing sales
• Customer service management
• Public speaking
• Merchandising (4 years)
• Computer literacy
• Developing strategic business plans - Strategic business plans developed (3-5 plans)
• Driving Experience (8 years)
• Journalism
• Outside sales
• Computer skills (10+ years)
• Mobile applications
• Upselling
• Department store experience
• Residential cleaning
• Grocery store
• Operating systems
• Front desk
• Electrical systems
• ServiceNow
• PowerShell
• Communication skills (10+ years)
• System administration
• Mobile device support
• Freight Experience (2 years)
• Chrome OS support
• Help desk support experience
• Sanitation
• Territory management
• Mechanical knowledge
• Filing
• Animal care (3 years)
• Handling customer inquiries
• Team development
• Mac OS
• Typing
• Recruiting
• Custodial experience
• Windows
• Attention to detail
• Retail store experience
• PCI
• Leadership (8 years)
• Computer operation
• Office equipment management
• Technical writing
• Customer support
• Phone answering
• iOS
• English (10+ years)
• Training & development
• Retail customer service procedures
• Management
• Workday
• Grammar Experience
• Managing business operations teams - Largest business operations team managed (1-5 members)
• Improving operational efficiency - Operational efficiency improved (More than 30%)
• Performance management
• Efficiency improvement
• Business operations - Business operations experience (6-10 years)
• Multitasking (7 years)
• Microsoft Outlook
• Proofreading (3 years)
• Customer Service (7 years)
• Visual merchandising
• Technical support - Technical support experience (Less than 1 year)
• Electrical wiring
• Relationship management
• Team lead (4 years)
• B2B sales
• IT
• Desktop support
• CompTIA (2 years)
• Hospitality management
• Sales management
• Customer segmentation
• Technical support via email
• Pet care
• Store management
• Editing
• Conflict resolution
• Spanish
• Scenario planning
• Complaint handling
• Customer satisfaction improvement
• Schematics
• Time management
• Direct sales
• Order entry
• Inside sales
• Plumbing
• Maintenance
• Computer networking
• Copywriting
• Order picking
• Microsoft Access
• POS (8 years)
• Ethernet
• Telecommunication
• Retail Sales - Retail sales experience (6-10 years) (7 years)
• Salesforce
• Janitorial experience
• Microsoft Word (10+ years)
• Home care
Languages
• English
Certifications and Licenses
Hardware and Operating Systems
September 2025 to Present
Customer-focused and technically skilled aspiring Technical Support Specialist with a certification in Hardware and Operating Systems. Experienced in simulating real-world IT support scenarios, including client communication, issue diagnosis, and resolution strategies. Proficient in Windows 10, macOS, and Linux environments, with hands-on knowledge of system navigation, shortcut commands, and troubleshooting techniques. Skilled in identifying internal and external hardware components and understanding their functions to efficiently resolve client issues. Known for translating complex technical problems into simple, actionable solutions while maintaining professionalism and empathy. Eager to contribute to a dynamic support team and continue growing in a fast-paced tech environment. Relevant Projects
• IT Support Simulation: Completed a comprehensive simulation replicating the daily responsibilities of an IT professional. Practiced client interaction, problem-solving, and technical troubleshooting in a structured office setting. Gained experience in identifying user issues, asking diagnostic questions, and guiding clients through step-by-step resolutions.
• Multi-OS Troubleshooting Practice: Worked extensively with Windows 10, macOS, and Linux systems to learn common shortcut keys, system recovery steps, and user support strategies. Developed confidence in navigating different operating systems and resolving issues such as software malfunctions, connectivity problems, and hardware failures.
• Hardware Identification and Functionality: Studied internal and external computer components including motherboards, RAM, hard drives, power supplies, and peripherals. Learned to assess functionality and explain component roles to clients in clear, accessible language. Technical Support Basics for Everyone
December 2022 to Present
This certificate taught me all the basics part of Technical support. I even went through all the levels. It went through a day in a life as a technical support agent. I just need the experience to make it a career. Driver's License
June 2017 to June 2026
CompTIA Network+
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