Customer Service Office Manager
Resume:
JUANITA HARRIS
Morrow, GA **260
**************@*****.***
OBJECTIVE
To obtain a position within your company where my training, skills, and education can be effectively utilized to benefit the organization and support opportunities for growth and advancement.
KEY STRENGTHS
• Computer Skills: Proficient in Outlook, Word, and Excel
• Critical Thinker – Excellent problem-solving abilities
• Results-Oriented – Proven track record of meeting deadlines and achieving targets
• Proactive Attitude – Self-starter with a go-getter mindset
• Detail-Oriented – Exceptional attention to detail
• Customer Service – Excellent phone etiquette and interpersonal skills PROFESSIONAL EXPERIENCE
Remote Agent
Williams-Sonoma (Remote) 2020 – 2025
• Delivered outstanding customer service through inbound and outbound communication
• Resolved billing issues and tracked customer orders efficiently
• Processed customer orders and ensured timely resolution of concerns Office Manager
Mid GA Courier 2007 – 2020
• Managed customer relationships and ensured client satisfaction
• Negotiated and resolved conflicts with professionalism and efficiency
• Ensured timely delivery and accurate record-keeping of all packages received and dispatched
• Handled and resolved customer inquiries and complaints Office Manager
A-1 Towing 2000 – 2008
• Coordinated driver dispatch and managed daily operations
• Oversaw scheduling, payroll, daily deposits, and tax deductions
• Compiled and sent daily reports via email
• Delivered high-quality customer service and managed client relations EDUCATION
Bushwick High School – Brooklyn, NY 1991 – 1995
• Graduated with Honors Diploma
GA Medical Institute – Jonesboro, GA 2005 – 2006
• Graduated with Honors Medical Degree
GOALS
My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much value as possible. I envision myself as a top-performing employee in a well-established organization. I aim to enhance my skills and actively engage in professional development opportunities. With additional experience, I hope to transition from a technical role to a management position, where I can fully leverage my training and leadership abilities.
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