Business Analyst Scrum Master

DAPO ADEOYE CSSM CSPO LSSGB LSSBB

*******@*******.*** United States +1-410-***-**** www.linkedin.com/in/dapo-adeoye

PROFESSIONAL SUMMARY

Strategic and results-driven Business Analyst with over 7 years of experience guiding agile transformations and delivering digital solutions in healthcare, finance, and technology sectors. Proven expertise in bridging the gap between business and IT through effective stakeholder collaboration, data-driven decision-making, and lean/agile leadership. Adept at leading cross-functional teams to deliver compliant, high-impact products on time and within budget. Certified in SAFe Scrum Master, Product Owner, and Lean Six Sigma.

CORE COMPETENCIES

Agile Coaching Scrum, SAFe, Kanban Product Backlog Management Product Vision

Business Analysis Requirements Elicitation User Stories Epics Product Strategy

Product Ownership MVP Definition Road mapping Feature Prioritization

Data Analytics Power BI SQL KPI Dashboards Reporting

Stakeholder Engagement Change Management Communication Strategy

Process Optimization Lean Six Sigma Gap Analysis Root Cause Analysis

Compliance & Quality HIPAA UAT Risk & Issue Tracking QA Testing

TOOLS & TECHNOLOGIES

Agile Tools: Jira, Azure DevOps, Slack

Data & Analysis: Power BI, SQL, Excel, Minitab, Draw.io, Snagit

Documentation: Microsoft Office Suite, SharePoint, Confluence, Visio

CERTIFICATIONS

Certified SAFe® 6 Scrum Master (CSSM), Scaled Agile

Certified Scrum Product Owner (CSPO), International Scrum Institute

Lean Six Sigma Green Belt & Black Belt (LSSGB, LSSBB)

PROFESSIONAL EXPERIENCE

Business Analyst / Product Owner

Sprintlab Digital, Canada (Remote) February 2022 – Present

Streamlined loan processing for a financial institution by implementing a Credit Review Management System (CRMS), reducing approval cycle time by 35% and increasing customer acquisition by 20% through digitized workflows.

Orchestrated a biometric clock-in system and reporting platform for a healthcare provider, improving staff accountability and reducing operational fines by 100% during state inspections.

Delivered a mobile banking application for a financial client to simplify account opening, achieving a 25% increase in retail customer onboarding and boosting bank revenue by $1.8M annually.

Developed an electronic medication administration system for a healthcare client, decreasing medication errors by 30% and preventing 95% of potential regulatory penalties.

Implemented a digital appointment booking platform for a hospital, reducing patient wait times by 40% and increasing revenue by 15% through optimized doctor scheduling.

Elicited and documented business requirements using JIRA and Confluence, ensuring 98% alignment between stakeholder needs and technical deliverables across 10+ projects.

Facilitated Agile ceremonies (sprint planning, retrospectives) for cross-functional teams, improving project delivery timelines by 15% and team velocity by 20%.

Conducted data analysis using SQL and Tableau to identify process bottlenecks, delivering actionable insights that saved $500K annually across multiple workflows.

Collaborated with developers and UX designers to create user-friendly interfaces, enhancing end-user satisfaction by 25% for client-facing applications.

Led user acceptance testing (UAT) for enterprise systems, achieving 99% defect-free deployments and ensuring compliance with industry standards.

Healthcare Manager

National Center on Institutions and Alternatives (NCIA) May 2020 – Jan 2022

Developed and communicated a product vision and roadmap that prioritized patient needs and aligned with healthcare standards and organizational goals.

Utilized caregiving insights to advocate for user-centered design, ensuring products enhance patient experience and support caregivers effectively.

Conducted thorough market research on healthcare trends, emerging technologies, and patient needs to inform product strategy and maintain relevance in the market.

Analyzed competitor offerings and gathered insights from end-users (patients, caregivers, and healthcare providers) to enhance product functionality and impact.

Acted as a liaison between healthcare providers, patients, and development teams, ensuring alignment and understanding of product goals through clear communication.

Collaborated with design and engineering teams to create user-friendly interfaces that reflect caregiver and patient perspectives, overseeing backlog management to prioritize features based on healthcare needs.

Ensured compliance with healthcare regulations (e.g., HIPAA) and that product features meet safety and data security standards.

Coordinated with QA teams to perform rigorous testing, focusing on usability, patient safety, and clinical applicability to ensure high-quality outcomes.

Planned and managed product rollouts, including comprehensive training for healthcare teams on product usage, best practices, and compliance.

Developed training materials and provided ongoing support to facilitate the successful integration of products into clinical workflows and patient care settings.

Monitored key performance indicators (KPIs) related to patient outcomes, product usability, and provider feedback, using insights to drive iterative improvements.

Prioritized patient feedback and leveraged data analysis to inform product updates, ensuring solutions remain aligned with evolving healthcare needs.

Senior Product Manager

Keystone Bank Limited May 2014 – December 2019

Defined product vision and roadmap aligned with business goals, utilizing market trends and customer insights to inform strategic decisions.

Led requirements and bugs intake triage, managed the product backlog, and drove continuous enhancements to improve the overall user experience.

Conducted comprehensive market research to identify target customer segments, ensuring products were tailored to meet evolving market demands.

Built and maintained customer relationships through regular communication and support, achieving sales targets and enhancing product offerings based on feedback.

Oversaw budgets and financial analysis, maximizing profitability while ensuring compliance with regulatory requirements and risk management protocols.

Collaborated with cross-functional teams, including engineering and design, to prioritize features, ensuring user-friendly interfaces and timely delivery of products.

Developed and implemented product marketing strategies that promoted credit products, achieving a 30% increase in customer acquisition and a 25% improvement in customer satisfaction.

Tracked and reported on key performance metrics, utilizing insights to drive continuous improvement and optimize product offerings.

Evaluated customer creditworthiness, working closely with the credit risk team to ensure timely loan approvals while adhering to compliance standards.

Implemented customer retention strategies that boosted satisfaction, loyalty, and lifetime value through effective service delivery and support.

Conducted training sessions for branch staff on product features and sales techniques to enhance product knowledge and improve sales performance.

Provided regular reports to management on performance metrics, market trends, and customer feedback to inform strategic planning.

Keystone Project Highlights:

Credit Review Management System (CRMS) – Led $2.5M AI-driven loan processing overhaul, cutting cycle time 35%, saving $1.2M/year, boosting acquisition 20%, and achieving 98% defect-free UAT with 90% paperless operations.

Mobile Banking Account Application – Directed $3M mobile app launch with digital KYC, reducing onboarding time 40%, increasing customers 25% (+10,000/year), adding $1.8M revenue, and driving 30% rural activation.

Online Banking Platform – Delivered $3.5M secure cloud platform for full remote banking, adding 15,000 accounts, generating $2M/year, reducing delays 30%, improving transactions 15%, and ensuring 100% compliance.

NOTABLE CAREER ACHIEVEMENTS

Cross-Industry Process Impact: Delivered 25% improvement in operations across healthcare, IT, and finance through data-backed solutions.

Customer Experience Uplift: Increased satisfaction and retention by 30% through value-driven feature releases and tailored reporting.

Agile Delivery Excellence: Achieved 95% UAT pass rate while delivering incrementally shippable products in fast-paced environments.

Regulatory & Risk Compliance: Maintained 100% compliance with HIPAA and financial standards through robust testing, documentation, and team alignment.

EDUCATION

Bachelor of Science in Business Administration, University of Lagos

REFERENCES

Available upon request.

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