Customer Service Satisfaction
Resume:
EMPLOYMENT HISTORY
AUG **** - PRESENT
Floral Department Manager, HEB Grocery, Austin, TX
• Successfully managed floral department operations, ensuring superior customer service and efficient workflows.
• Developed innovative strategies to increase sales and improve customer satisfaction levels.
• Analyzed customer feedback to identify areas for improvement in the department.
• Participated in weekly meetings with store management team to discuss progress updates.
• Collaborated with other store departments to ensure effective communication across teams.
• Coordinated staff schedules to maximize efficiency and productivity.
• Maintained accurate records of product inventory and pricing information.
• Planned special events such as weddings, funerals, and anniversaries according to client specifications.
• Managed relationships with external vendors to maintain an adequate supply of fresh flowers.
• Performed office and retail service duties, such as keeping financial records, serving customers, answering telephones, selling items, and receiving payment.
• Ordered and purchased flowers and supplies from wholesalers and growers. NOV 2016 - AUG 2018
Lead Floral Designer, HEB Grocery, Austin, TX
MAY 2016 - NOV 2016
Cashier, HEB Grocery, Austin, TX
Kyle, US, 78640
*****.*****.*@*****.***
SARAH NOLAN
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Driven leader with expertise in managing operations and enhancing customer satisfaction through innovative strategies and effective communication. Proven ability to collaborate across teams, optimize workflows, and lead successful projects in diverse environments. Skilled in problem-solving, multitasking, and maintaining accurate records to ensure seamless service and operational efficiency. Led floral design team, enhancing customer satisfaction with unique event arrangements. Managed inventory, ensuring quality standards and timely deliveries. Collaborated with clients for custom designs, boosting client engagement. Trained staff on floral handling, improving service efficiency. Supervised daily operations, resolving issues for seamless workflow. Supervised a team of designers, fostering skill development and ensuring high-quality floral arrangements for diverse events. Streamlined inventory management processes, ensuring timely deliveries and maintaining quality standards for fresh-cut flowers. Developed unique floral displays for various occasions, leveraging creativity to enhance visual appeal and meet client expectations. Processed payments and returns, enhancing checkout efficiency. Maintained checkout cleanliness, ensuring a welcoming environment. Executed opening and closing tasks, supporting store operations. Resolved customer issues, improving satisfaction and loyalty. Fostered a collaborative environment by assisting colleagues during peak hours, resulting in seamless operations and improved team morale. Identified and reported fraudulent activities, safeguarding company assets and reinforcing trust in the payment process. Executed meticulous cash handling procedures during opening and closing, ensuring financial accuracy and compliance with company policies. Developed strong customer service skills, enhancing the shopping experience and building lasting relationships with patrons. JAN 2013 - JAN 2016
Project Manager, Cultured Holdings, Lakeway, TX
EDUCATION
2003
High School Diploma, Liberty Hill High School, Liberty Hill, TX Graduated with honors and 3.6 GPA
SKILLS
Superior Customer service Teamwork
Problem-solving Multitasking
Adaptability Communication
Retail operations Client engagement
Creative problem-solving Time management
Customer retention Conflict resolution
ADDITIONAL INFORMATION
Awards
• 23% Contribution Award for Blooms by HEB
• Blooms Million Dollar Award for 1.27 million in Sales for 2023
• Blooms Million Dollar Award for 1.15 million in Sales for 2024 Managed projects under tight deadlines, ensuring timely delivery and quality. Coordinated teams to complete tasks within budget, enhancing project efficiency. Traveled to client sites, maintaining project schedules and high standards. Documented project requirements and procedures, improving clarity and workflow. Led meetings to define milestones and strategies, fostering team collaboration. Streamlined project workflows, achieving on-time delivery and ensuring optimal resource allocation across multiple initiatives. Coordinated with clients and stakeholders, aligning project goals with expectations and driving satisfaction through effective communication. Assessed project risks and implemented mitigation strategies, resulting in minimal disruptions and consistent project quality. Fostered a collaborative team environment, encouraging open dialogue and knowledge sharing to boost morale and productivity. 100% Hospitality for 2024
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