Customer Service Data Entry

MONYETTA HARPER

205-***-**** ● **************@***.*** ● Birmingham, AL

Customer service professional experienced in providing exceptional support in fast-paced environments. Skilled in rapid data entry, problem-solving, and remote support, ensuring timely resolution of client issues. Strong analytical abilities and excellent time management contribute to organized and efficient operations. EXPERIENCE

Help Desk Representative PSCU

DEC '23 - PRESENT

● Analyzed system logs to detect potential problems or malfunctions with applications or hardware components. Developed positive relationships with customers by providing prompt responses, professional attitude, and courteous demeanor.

●

● Utilized problem-solving techniques to quickly identify and resolve customer issues.

● Researched information using available resources to provide solutions when necessary.

● Provided customer service support to internal and external clients, resolving inquiries in a timely manner.

● Collaborated with other teams within the organization to ensure successful resolution of customer issues.

● Handled customer complaints and escalated issues according to procedures. Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

●

● Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

● Provided exceptional customer service to clients in fast-paced call center environment.

● Referred unresolved customer grievances to designated departments for further investigation. CUSTOMER SERVICE REPRESENTATIVE PSCU, US

MAY '22 - PRESENT

● Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

● Complied with corporate and regulatory policies regarding information confidentiality and privacy. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

●

● Read from scripts to promote uniformity and consistency in communications.

● Navigated multiple computer systems and applications and utilized search tools to find information. BANK OPERATIONS VAULT SPECIALIST Regions Financial Corp, Birmingham, AL DEC '18 - PRESENT

● Monitor and Maintain established levels of cash.

● Analyze data and forecast trends to optimize cash flow for branches and commercial orders.

● Order cash from Federal Reserve Bank as needed.

● Deposit money to Federals Reserve Bank.

● Preparing cash and change orders for Regions branches.

● Verify and Process deposits for commercial customers, Regions branches and ATMs in North Central Alabama.

● Cultivate relationships with Federal Reserve personnel, armored couriers, vendors and branch assistance.

● Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers or calculators.

●

● Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

●

● Order a supply of cash to meet daily needs.

● Identify transaction mistakes when debits and credits do not balance.

● Resolve problems or discrepancies concerning customers' accounts.

● Process and maintain records of customer loans.

● Monitor vaults to ensure cash balances are correct.

● Perform clerical tasks such as typing and filing.

● Compute financial fees, interest, and service charges.

● Obtain and process information required for the provision of services. TELLER Easy Money, Birmingham, AL

OCT '16 - PRESENT

● Enter customers' transactions into computers to record transactions and issue computer- generated receipts

● Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers or

● calculators Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips

● Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons

● receiving payments and the legality of the documents

● Order a supply of cash to meet daily needs

● Identify transaction mistakes when debits and credits do not balance

● Resolve problems or discrepancies concerning customers' accounts

● Process and maintain records of customer loans

● Monitor vaults to ensure cash balances are correct Perform clerical tasks such as typing and filing Compute financial fees,

● interest, and service charges

● Obtain and process information required for the provision of services EDUCATION

Carver High School, Birmingham, AL

MAY '14

High School Diploma

SKILLS

Rapid data entry skills Excellent time management 52 WPM typing speed Self-sufficient Detail oriented Goal oriented Cash handling expertise Organized Analytical Rapid 10-key data entry Remote support Multitasking Problem-solving

Contact this candidate