Mental Health Customer Service
Resume:
Andrew Douglas Hubert
Roanoke, VA
***************@*****.***
Work Experience
Psychiatric Technician
Carilion Clinic – Roanoke, VA
June 2024 – Present
Support clinical staff in providing care to patients with mental health needs Monitor patient behavior and ensure safety in high-stress environments Communicate clearly and empathetically with patients and families Maintain confidentiality, composure, and professionalism under pressure Infantry Soldier
U.S. Army Virginia National Guard
Dec 2018 – Dec 2024
Completed intensive training in leadership, teamwork, and emergency response Operated effectively in high-pressure environments and field operations Maintained accountability for equipment, procedures, and mission readiness Earned commendations for reliability and performance Customer Service Associate
Grandin Theatre – Roanoke, VA
Apr 2021 – Sep 2023
Provided friendly service in a fast-paced, high-volume environment Handled ticket sales, food and beverage service, and theater maintenance Supported special events and ensured guest satisfaction Education
Glenvar High School – Salem, VA, Diploma, Class of 2019 Certifications & Honors
Eagle Scout, Boy Scouts of America
Basic Life Support (BLS) Certified
U.S. Army National Guard Service Completion (2024) Skills
Excellent interpersonal and communication skills
Proven leadership and decision-making under stress Strong attention to detail and accountability
Adaptability in diverse and changing environments
Conflict de-escalation and crisis response
Food and beverage handling
Physical stamina and time management
Radio communication and situational awareness
Basic medical response (BLS certified)
Relevant Strengths
Comfortable with non-traditional hours, travel, and teamwork Experience providing care, safety, and customer support Physically fit and able to handle on-your-feet work Disciplined from a military background; ready to serve with purpose.
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