Customer Service Client Relations

Jonathan Almanzar

Sales Professional Bilingual (English & Spanish)

San Antonio, Texas, USA

*************@******.*** 830-***-**** 11327 Expo Blvd

Professional Summary

Dynamic and results-driven sales and customer service professional with over 8 years of experience in automotive, insurance, and client relations. Proven track record of exceeding sales targets, building long-lasting client relationships, and delivering exceptional customer experiences. Bilingual in English and Spanish with strong communication, negotiation, and problem-solving skills.

Professional Experience

Car Salesman

A & S Automotive San Antonio, TX Jan 2017 – Present

- Delivered personalized vehicle sales experiences, resulting in consistent achievement of sales targets.

- Developed new customer prospects and referrals, increasing sales revenue by 20%.

- Guided clients through financing options and product offerings, ensuring satisfaction and repeat business.

- Built strong client relationships through follow-up and upselling strategies.

Insurance Agent

Allstate San Antonio, TX Aug 2014 – Sep 2016

- Managed inbound and outbound calls while providing tailored insurance solutions across auto, life, and property lines.

- Consistently exceeded sales goals through effective client needs assessment and product recommendations.

- Generated leads through cold calling, email campaigns, and client referrals.

- Educated clients on policy options, improving customer retention and trust.

Customer Service Representative

Kelly Services Bronx, NY Feb 2014 – Aug 2014

- Handled 400–500 bilingual inbound/outbound calls daily, delivering exceptional customer service.

- Built highly empathetic client relationships and exceeded sales conversion goals.

- Recognized for performance and promoted into Allstate insurance sales.

Dispatcher / Customer Service

Elegante Transportation Bronx, NY Mar 2013 – Nov 2014

- Coordinated client health-related transportation, ensuring on-time pick-ups and drop-offs.

- Scheduled drivers, optimized routes, and handled billing inquiries.

- Maintained client satisfaction through efficient communication and service delivery.

Dispatcher

Unicab Bronx, NY Oct 2013 – Jan 2014

- Oversaw daily scheduling for 500+ drivers and coordinated dispatch for hundreds of rides daily.

- Monitored costs and implemented efficient dispatch practices.

- Provided immediate assistance to clients while ensuring reliable operations.

Education

Lincoln University – High School Diploma or Equivalent, Nursing Track Southington, CT Jan 2011 – Present

New Haven Job Corps – Certificate Program New Haven, CT Jan 2010 – Dec 2011

Skills

- Sales & Negotiation: Cold calling, upselling, cross-selling, closing deals

- Customer Service: Bilingual communication (English & Spanish), conflict resolution, relationship building

- Technical: Dispatch software, insurance policy systems, MS Office Suite

- Personal: Time management, leadership, problem-solving, self-motivation

- Languages: English (Native), Spanish (Native), French (Intermediate)

Contact this candidate