Data Entry Office Manager

KRISTA PELLAND

Swanton, Ohio - 419-***-**** - ******.****@*******.***

Professional Summary

Dedicated and highly organized Church Office Manager with over 28 years of experience in administrative support, event coordination, and volunteer management within a faith-based setting. Skilled in managing church office operations, maintaining accurate records, and ensuring smooth communication between church leadership, staff, and congregants. Expertise in managing schedules, coordinating church activities, and overseeing office budgets while providing excellent customer service to both members and visitors. Proficient in using office management software and various church management tools to enhance productivity and streamline processes. A compassionate and reliable team player, committed to supporting the mission and vision of the church through effective office management and community engagement.

Skills

Administrative and Office Management Skills

• Office Organization & Administration: Proficient in maintaining office systems, filing, record-keeping, and scheduling.

• Church Management Software: Experience with church management platforms (e.g., Shepherd’s Staff, Logos).

• Calendar Management: Skilled in scheduling and coordinating appointments, meetings, and church events.

• Budgeting & Financial Management: Experience with tracking donations, managing office expenses, and preparing basic financial reports.

• Communication: Strong verbal and written communication skills, including the ability to interact with congregants, church leadership, and outside vendors.

• Document Preparation & Editing: Capable of drafting newsletters, bulletins, and correspondence.

• Data Entry & Management: Accurately handling membership records, attendance tracking, and other key church data.

Customer Service & Interpersonal Skills

• Congregant Relations: Able to manage sensitive issues with discretion, offering assistance to church members with care and empathy.

• Volunteer Coordination: Experience in recruiting, training, and managing volunteers for events and church functions.

• Conflict Resolution: Skilled in resolving disputes or misunderstandings within a church setting in a peaceful, professional manner.

• Multitasking: Efficiently managing multiple tasks and responsibilities while maintaining a calm and professional demeanor.

Event & Program Coordination

• Event Planning: Ability to coordinate church services, special events, community outreach programs, and meetings.

• Logistics Management: Overseeing event logistics, including space reservations, supplies, and volunteer coordination.

• Program Support: Assisting in the organization and administration of church programs such as youth groups, Bible studies, and support ministries. Technical Skills

• Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook.

• Email Management: Managing email communication for church leadership and responding to inquiries in a timely manner.

• Social Media Management: Basic experience managing the church's social media profile (Facebook) to communicate events and messages.

• Website Maintenance: Knowledge of basic website content management to update church-related information.

Personal Qualities

• Attention to Detail: Ensuring accuracy in all aspects of office operations, including records, scheduling, and communications.

• Time Management: Prioritizing tasks effectively in a dynamic environment.

• Confidentiality: Maintaining a high level of confidentiality and professionalism when dealing with sensitive church matters.

Professional Experience

Office Manager/Financial Coordinator

First Baptist Church of Greater Toledo – Holland, Ohio 03/1997 – Present

• 28 + years’ experience with managing daily office operations

• Assists in developing and administering the personnel policies and procedures of the church

• Tech Savvy - Comfort with technology and willingness to learn new tools to improve office efficiency, from managing databases to working with church management software or social media platforms.

• Discreet - Able to handle sensitive information with discretion, maintaining confidentiality for both personal matters and church-related concerns.

• Detail oriented and flexible to an ever changing environment Education

High School Diploma

McComb High School – McComb, Ohio

June – 1989

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