Data Entry Customer Service
Resume:
Karen Robinson
Work from home Data Entry
Polk City, FL 33868
****************@*****.***
Administrative professional offering excellent communication, computer, and typing skills that meet deadlines and work with a high level of multicultural awareness and adaptability. Enthusiastic and well- organized with a solid background in data entry, telephone, and customer service skills, and looking to find a remote position from my home office.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
MAXIMUS FEDERAL SERVICE - Remote
January 2022 to Present
Take calls from 1-800-Medicare and assist beneficiaries with Medicare plans, drug plans and Medicare Advantage plans. Have added Medicare Claims and the Marketplace. Also, answer any questions and help with website access and premium information.
Time away from work
No Company
February 2021 to January 2022
I took this time away from working to update my resume and look for employment. It was the middle of the pandemic and very few companies were hiring.
Warehouse Picker
AMAZON - Auburndale, FL
October 2020 to February 2021
Picker - Warehouse, Driving a stand-up forklift, Picked items (from tiny computer chips to mattresses and furniture) off warehouse shelves to fulfill Amazon orders. I was terminated because I didn’t show up for my shift. I was in the hospital due to a sudden illness and when I filed for a Medical Leave as they suggested it took several weeks for them to respond and in the interim I discovered and injury due to heavy lifting that I was forced to schedule surgery for. My doctor recommended not to continue lifting heavy objects, or I would risk another injury so choose not to pursue the Medical Leave and just left the company
Time away from work
No company caregiver for mother
February 2019 to October 2020
Caring for my elderly mother.
Temporary Holiday Mailroom Clerk
UNITED STATES POSTAL SERVICE - Auburndale, FL
October 2018 to February 2019
Sorting mail and packages, loading trucks for mail delivery, placing mail and advertisements into PO boxes
Time away from work
No Company
May 2015 to October 2018
Took this time to care for my adult son who was in a terrible motorcycle accident and needed help around the clock.
Physician Relations Coordinator
LAKELAND REGIONAL HEALTH - Lakeland, FL
July 1991 to May 2015
07/91-10/91(as a temp)
10/91-5/2015 (permanent) Scheduling and facilitation of interviews/site visits for physicians candidates and spouse/significant others, as requested. May include but is not limited to making arrangements for travel, lodging, and meals, developing and coordinating itineraries. Assists with physician candidate reimbursement process for expenses incurred by candidate and spouse for travel and/or relocation. Schedules, coordinates, and attends as appropriate one-to-one physician and outpatient clinic visits with referring physicians. Physician Referral Coordinator Physician Referrals, Utilization reports Maintain physician database, Tracking Physicians, Tracking reports, Maintain supplies, All seminar, and class registration, Coordination and supervision of volunteer staff, Data Entry, Excel charts, and lists for tracking seminar and class participants. Creating and maintaining the hospital's Senior Care Program. Executive Secretary/QCP Manager
Tropical Ford - Orlando, FL
July 1988 to July 1989
Receptionist, 10-Key, Typing, Bank Deposits, Ordering New Vehicles, Customer Relations, Filing. Education
General educational development in GED
Polk County Adult School - Auburndale, FL
October 1999 to January 2000
Word Processing Technician in Word Processing Technician THE BRYMAN SCHOOL - Salt Lake City, UT
June 1987 to January 1988
Skills
• Creative Problem Solver (10+ years)
• Word processing
• RF scanner
• Warehouse experience
• Medical office experience
• Microsoft Windows (10+ years)
• Microsoft Word (10+ years)
• Microsoft Access (10+ years)
• Microsoft Excel (10+ years)
• Multi-line phone systems (10+ years)
• Database Management (10+ years)
• Customer Services (10+ years)
• Medical Terminology (10+ years)
• Typing (50 wpm) (10+ years)
• 10-key Proficient (10+ years)
• Basic Accounting (10+ years)
• Cash handling
• Communication skills
• Computer literacy
• Medical terminology
• Typing
• Clerical experience
• Front desk
• Bookkeeping
• Cash handling
• Customer service
• Document management
• Proofreading
• Windows
• Tax experience
• Data collection
• Databases
• Microsoft Access
• SharePoint
• Google Suite
• Forklift
• VPN
• Driving
• Cash register
• Hospital experience
• Microsoft Word
• Microsoft Excel
• Communication skills
• Accounting
• Time management
• Organizational skills
• Administrative experience
• Data entry
• Appointment scheduling
• Microsoft Outlook
• Clinic
• Computer skills
• Microsoft Office
• B2B
• Word processing
• HIPAA
• Documentation review
• Adobe Acrobat
• ERP systems
• Pivot tables
• Google Docs
• Office management
• Office experience
• Editing
• Multi-line phone systems
Languages
• English - Expert
Certifications and Licenses
Forklift Certification
Driver's License
March 2019 to April 2027
Assessments
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Written communication — Proficient
March 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Medical terminology — Proficient
March 2024
Understanding and using medical terminology
Full results: Proficient
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Front desk agent (hotel) — Proficient
November 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Typing — Proficient
November 2021
Transcribing text
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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