Customer Services Sales Representative

Professional Experience

From December **** to present: I was on vacation from mid-December 2024 to the end of April 2025, because I couldn't have it before (since February 2019 I was helping my ex-husband with his medical treatments until his death and to cover them I was working different jobs looking to earn a better pay rate) and I started my job search and taking online courses in various systems and new job positions (even while on vacation) to update myself.

Dashboards using Microsoft Power BI (Empoderata-April 2025)

Advanced Microsoft Excel (April 2025)

SAP (Coursera-May 2025)

Appointment Setter (Remote Close Academy -July 2025)

ChatGPT (Cyl Digital-July 2025)

Customer Services and Sales Representative -Business O Manager Las Vegas, NV 12/2023 to 12/2024

Certifix Inc – Las Vegas, Nevada, USA- (Full Time-On site)

• Answered calls, chats, and emails from clients, and organized virtual meetings using Zoom, Microsoft Teams, Google, and other platforms to resolve questions with clients and/or project stakeholders.

•Collaborated with the Sales and Customer Services department, achieving sales goals for both operations (Fingerprinting and mailbox management) and thoroughly explaining the advantages and benefits of the company's products and services, preparing presentations and documentation for national and international events, preparing budgets, and resolving and addressing customer queries or complaints to close sales.

•Established excellent relationships with existing clients and increased the number of new clients and prospects

• Worked on ticket and order tracking, order management, vendor management, and inventory management using Hubspot and Zoho.

• Collaborated in the good performance and improvement of the Customer Services and Support areas for local and international customers.

• Generated metrics and indicators of each operation performed using BigCommerce, Hubspot and SAAS, Quickbooks tools.

• Trained new resources.

• Cashed handling (opening and closing the store).

• Payment collections for consumption of store credits cards.

Sales and Customer Services Lead Las Vegas, NV 06/2022 to 10/2023

Burlington Coat Factory – Las Vegas, Nevada, USA- (Non-It Project) (Part-Time-On site)

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• Gained sufficient knowledge of the products (features, functions, start-up steps, and possibilities) before offering it to customers.

• Attended clients via telephone and answered emails resolving or answering client queries or cases ( MICROSOFT OUTLOOK, WORD, EXCEL,ACROBAT READER).

• Supervised and motivated staff to perform their best and followed up disciplinary actions when needed.

• Managed contact strategies with the store's regular and potential customers to explain the characteristics of the products and place orders if they are required.

• Created a link between the brand of the product and the client, understanding all the needs of each one of them and giving them the best solution being in various departments of the company (Fitting Room, Customer Services, Cashier, Sales Room).

• Monitored inventories in real time, performing the necessary analysis to maintain productivity in inventory management.

• Coached and supported new and existing cashiers and other types of positions in the store.

• Maintained an excellent grooming appearance and provided excellent customer services and able to upsell all times.

• Communicated with the customers and assessed their needs followed up on all special customer requests.

• Assisted the Store Manager and other members of the management team in planning and implementing strategies to attract customers.

• Receiving, processing, labeling and storing incoming stock.

• Inspecting all stock for damages and keeping records for damages.

• Preparing orders for shipment.

• Pricing and Mark down.

• Cash handling. (Opening and closing the store)

FULL SPECTRUM LASER LAS VEGAS, NV DEC 2021 – MARCH 2022

Technical Sales and Customer Services (Full Time-On site)

• Coordinated executive communications (emails, phone calls, chats, meetings).

• Provided administrative support to the C-level team:

- Attending meetings and taking minutes.

- Generating Sales and Inventory reports using Power BI and HubSpot.

- Elaborating presentations using Power Point and Adobe Photo Shop.

- Maintaining special events calendars.

- Filing, typing, copying, scanning and others.

- Scheduling meetings (by phone, in person or virtual meetings using tools such as: Google Meeting, Zoom, Team Works).

•Technically advised and trained the customers.

•Generated all the necessary documentation during the sales process and controlled the inventory, among others. •Recovered old clients who became new deals and attended and referred complaints in Support and Shipping and all kinds of claims.

•Generated metrics and indicators of each operation performed using BIG COMMERCE, HUBSPOT and SAAS tools.

•Executed the accounting processes of Accounts Payable, collections, bank reconciliations and others to attend accounting audits and the company's senior executives.

MARSHALLS STORES LAS VEGAS, NV OCT 2020 – DEC 2021

Sales and Merchandising Representative (Part Time-On site)

•Served customers in person or by phone.

•Monitored inventories in real time, performing the necessary analysis to maintain productivity in inventory management using WMS.

• Constantly updated the information of each product applies to the company's security standards using Microsoft Office 365, WMS and others.

•Trained new associates in the various work processes in daily practice.

Education

SAN MARTIN NATIONAL UNIVERSITY - BUENOS AIRES, ARGENTINA DECEMBER 2018

Bachelor’s degree Business Administration

SAN MARTIN NATIONAL UNIVERSITY - BUENOS AIRES, ARGENTINA DECEMBER 2015

Bachelor’s degree Business Analysis

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