Customer Service Entry-Level
Resume:
Wimauma, FL *****
********@*****.***
Ileana Noesi
Objective
To obtain a challenging entry-level position in which I can use my computer, customer service, administrative and clerical experience.
Experience
2017 – Present Expeditors Tradewin LLC Tampa, FL
2015 – 2017 Expeditors Tradewin LLC Peabody, MA
Consultant
Maintain thorough records relating to fees billed and collected, and other vital business information
Complete a series of reports on Excel spreadsheets for our customer
Classify our clients’ products using a working knowledge and demonstrated the ability to properly navigate and interpret the Customs Harmonized Tariff Schedule
Researching and interpreting Customs rulings for HTS classification determination. Research OGA, ADD/CVD, Quota/Visa requirements effectively use reference sources, such as the HTSUS schedule and Explanatory Notes.
2006 – 2015 Expeditors International of WA, Inc. Peabody, MA
Accounts Receivable Clerk
Perform the day to day processing of financial transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner.
Post customer payments by recording checks and ACH/EFT.
Verify that transactions comply with financial policies and procedures.
Prepare, verify, and process, invoices and coding payment documents.
Resolve valid or authorized deductions by entering adjusting entries.
Brokerage Account Rep/Customs Entry Writer/Classifier/IP Compliance Data Coordinator/DG Certified
Complete a series of reports on Excel spreadsheets for our customer as well as for our team.
Determine the proper HTSUS code of imported goods by looking at their function, form, and composition.
Determine and track duties, taxes payable, and process payments on behalf of the client.
Collating and auditing files per FAST procedures, including of event codes, check g/l codes for balance and customs clearances in the file.
Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import of goods.
Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents.
Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine.
2003 - 2003 Filenes Peabody, MA
Sales Associate
Endured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer and maintaining solid product knowledge.
Assisted with product selection.
Handled customer purchases through a cash register.
2003 - 2003 Lightbridge Lynn, MA
Customer Service Representative
Provided customer service with professional telephone techniques.
Used my bilingual skills to better serve non-English speaking callers.
Provided third-party verification, credit/activation for wireless services.
Education
2010 – 2013 ITT Technical Institute Online
Major: Business Administration
2004-2005 & 2007 NorthShore Community College Lynn, MA
Major: Accounting
Class of 2003 Salem High School Salem, MA
Office 2000 – Word Processor & Subscription Processor
Accounts Payable & Receivable
Administrative Assistant
Skills
Knowledge of administrative and clerical procedures and systems such as Word Processing, Microsoft Word & Excel, and managing files and records. Ability to work in a fast-paced environment and to provide quick solutions. Excellent organizational skills, oral and written communications skills. Bookkeeping skills, attention to detail and high level of accuracy, and time management skills.
Languages
I speak, read and write English and Spanish fluently.
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