Customer Service Associate

Kayla Del Valle

***************@*****.*** 949-***-**** Victorville, CA

OBJECTIVE Objective: Enthusiastically seeking a role as a Virtual Customer Service Associate, leveraging strong problem-solving and interpersonal skills to enhance client support in a remote work environment. Proven experience with CRM systems and effective client communication makes for an ideal fit in delivering exceptional service and resolving customer inquiries efficiently.

WORK EXPERIENCE Anne's Loan Doc Sitter and Recovery Services Apple Valley, CA Personal Assistant Dec 2022 - Jul 2024

• Managed document preparation and presentation, ensuring meticulous organization for client interactions and tailored client packets.

• Conducted thorough research to enhance project quality and client communications, supporting informed decision-making.

• Handled email correspondence and contact data entry, maintaining efficient and clear communication channels and accurate records.

• Coordinated office operations by performing errands, scheduling appointments, and maintaining a clean, professional environment. Grafek Printing Fontana, CA

Office Support and Sales Sep 2021 - Feb 2022

• Executed outbound B2B sales calls, averaging 85 daily, to secure new client engagements and drive revenue through printing service offerings.

• Managed the accurate entry of new orders into the company system, ensuring operational efficiency and timely completion of customer requests.

• Facilitated office operations by handling inbound customer inquiries and processing purchase orders while maintaining proficiency in Microsoft Office for various administrative tasks. Ontrak, Inc. Ontario, CA

Package Sorter Jun 2020 - Aug 2020

• Managed the receipt and organization of incoming packages, ensuring accurate scanning and inventory control.

• Coordinated with multiple departments for loading outbound trucks, maintaining proper package handling and timely delivery. Lewis & Yul Construction and Development Rancho

Cucamonga, CA

Senior Appointment Setter/Telemarketer Aug 2019 - Oct 2019

• Facilitated appointment setting by conducting inbound and outbound calls, effectively addressing client inquiries to enhance client engagement.

• Managed email correspondence and performed various clerical tasks to support efficient office operations.

Diversed Investments Apple Valley, CA

Call Center Customer Service Representative Mar 2018 - Sep 2018

• Addressed delinquent account issues through daily communications, achieving the highest earnings for the company during May.

• Conducted training for new employees, ensuring adherence to company protocols and procedures.

Westcoast Filtration Hesperia, CA

Telemarketer; Clerical Duties Jan 2007 - Mar 2008

• Secured appointments for field representatives through cold calling, utilizing effective communication and sales skills, and achieved recognition for the highest number of sales in the department.

• Managed multiple phone lines and performed a variety of clerical tasks to support operational efficiency.

Pinnacle Property Management Services Chino, CA

Freelance Writer Jan 2019 - Dec 2019

• Authored comprehensive articles and summaries on property management and real estate, effectively communicating industry insights and trends.

• Enhanced reader understanding by delivering clearly articulated content tailored to industry professionals and stakeholders. EDUCATION Victor Valley College

Associate, Administration of Justice;

Business/Real Estate

Victorville, CA

Jul 2014

Sultana High School Hesperia, CA

High School Diploma, College Preparatory Jun 2006

CERTIFICATIONS Heartsaver First Aid CPR AED April 2019 to April 2021

Driver's License

Food Handler Certification

Enrolled Agent

SKILLS Excel • PowerPoint • Word • Telemarketing • Telesales • Cold Calling • Call Center • Customer Service • Skip Tracing • Google Earth • Google Research • Telephone • Clerical Experience • Property Management

• Sales • Packaging • Assembly • English • Microsoft Outlook • Computer Literacy • Order Entry • B2B Sales • Communication Skills • Computer Skills • Microsoft Office • Organizational Skills • Inside Sales

• Typing • Order Fulfillment • Windows • Google Docs • Marketing • Research • Load & Unload • Phone Etiquette • Customer Support • CRM Software • Analysis Skills • Time Management • Heavy Lifting • Supervising Experience • Social Media Management • Sales Support

• Warehouse Experience • Picking & Packing • Leadership • Office Experience • Effective Communication • Active Listening • Conflict Resolution • Technical Proficiency • Email Correspondence • Multi Phone Line Abilities • Multitasking • Analytical Abilities • Professionalism

• Issue Resolution • Follow-up • Dependability • Adaptability • Microsoft Teams • Zoom • Article writing • Event/appointment planning • Employee training

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