Customer Service Inventory Control

CARLA M. SALISBURY

**** **-*** *********, **. *6063

Home: 682-***-****

**************@*****.***

SUMMARY

Highly skilled and results-driven professional with over three decades of experience in customer service, management, and leadership roles. Proven track record of effectively leading teams, optimizing operations, and ensuring exceptional customer satisfaction. Proficient in staff management, inventory control, and implementing strategic sales initiatives. A flexible leader, adept at resolving conflicts and addressing customer concerns to drive business growth and enhance brand reputation.

SKILLS

●Organizational Management

●Analytical Problem Solving

●Data Research and Analysis

●Project Management

●Team Building

●Customer Service

●Skilled Communicator

●Personnel Management

EXPERIENCE

MICHAELS

Grand Prairie, TX

Customer Engagement Manager 08/2023 to Present

Leads hiring processes, selecting top talent to build high-performing teams. Implements safety procedures and protocols and manages deposits to ensure overall store security. Supervises floor signing and oversees all display placement for increased productivity. Responsible for all product inventory and ordering.

walgreens

Grand Prairie, TX

Shift Manager 08/2021 to 08/2023

Fostered positive employee relations through training, resulting in a professional work environment. Responsible for resolving all customer complaints promptly and effectively, ensuring customer satisfaction and an increase in store profit. Responsible for budgetary oversight of the store including managing all cashier drawers, reconciling financial transactions, and resolving any financial discrepancies. Strong organizational skills, by managing time-off requests, handling last-minute absences, and assigning duties each day.

harris teeter

Raleigh, NC

Customer Service Representative 07/2020 to 08/2021

Responsible for resolving all customer inquiries and complaints. Store expert on product knowledge, tailoring communication to customers based on expressed needs. Skilled with store technology, able to troubleshoot point-of-sale issues and resolve them swiftly leading to customer satisfaction and accurate cashier transactions.

walmart

Colorado & Indiana

Dispensing Optician & Department Manager 08/2015 to 06/2020

A trusted manager responsible for managing patient charts and verifying patient insurance. Oversaw the inventory for the entire department and optimized stock levels to meet demand. Collaborated and created diverse sales strategies based on a trends analysis study, increasing store profits. A skilled multi-tasker, overseeing the department's operations, staff, and training plans.

Anthem/blue cross/blue shield

Denver, CO

Intake Specialist 11/2011 to 08/2015

A thorough and compassionate leader, facilitated the intake process for new clients ensuring the timely initiation of health services. Vigorous attention to detail by maintaining accurate client records and documentation, ensuring compliance with federal laws and regulations. Trusted by management to provide support and guidance to patients during challenging health situations. Responsible for accurately documenting all patient encounters ensuring continuity of care.

EDUCATION AND TRAINING

Bachelor of science (b.s): Business Administration – minor: management Graduated 2018

Colorado Technical University, Colorado Springs, CO

TECHNICAL SKILLS

Software: Microsoft Office Suite (Access, Word, Excel, PowerPoint, Outlook), Point of Saleil

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