Sales representative/customer
Resume:
LANGUAGES
English
Swahili
Arabic
REFERENCE
Reference available upon request
Rodah Mwangi
Dubai, UAE
**********@*****.***
EXPERIENCE
Sales Representative Aug 2022 — Dec 2022
Gelato Divino - Doha, Qatar
Waitress Aug 2021 — Feb 2022
Intercontinental Hotel - Doha, Qatar
Welcoming customers upon arrival. Maintain good communication with the customers. Managed orders and payments. Shared menus and information about daily specials. Serving food and drinks with clear and concise descriptions Checked in with customers periodically to assist with additional needs or requests. Minimized complaints by delivering correct orders Satisfied customers with fast, friendly food service. Handled guest needs with good attitude and attention to details. Housekeeping (Part-time) Jun 2021 — Jul 2021
Mondrian Hotel - Doha, Qatar
Welcoming customers by maintaining good communication with the customers.
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• Reported on sales transactions and expenses accurately. Responded quickly to customer concerns or requests within target timeframes.
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Described product to customers to accurately explain details of the variety of ice creams on display.
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Stocked and replenished merchandise according to store merchandising layouts.
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Trained new employees on company customer service policies and service level standards.
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Remained up-to-date on store policies regarding payments, returns and exchanges.
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Computed sales prices to total purchases and received and processed cash or credit payments.
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Communicated with vendors regarding back order availability, future inventory and special orders.
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• Handled stressful situations professionally and multitasked with ease.
• Accomplished multiple tasks by handling different branch environment.
• Tidying the shop. Opening and closing the shop.
SUMMARY
I am a punctual and motivated
individual who is able to work in a
busy environment and produce
high standards of work. I am an
excellent team worker and I'm
able to take instruction from all
levels and build up good work
relationship with colleagues. I'm
flexible, reliable and possess
excellent time keeping skills.
SKILLS
Strong communication
Punctual and organized
Honest and Hardworking
Task prioritization
Recordkeeping
Customer retention
Outspoken and Eloquent
Demonstrated initiative to complete housekeeping tasks with minimal supervision. Sorted linens, towels and beddings properly. Reported equipment and product needs in advance. Make sure that rooms fully stocked, tidy and inviting in all times Removed soiled sheets and towels to replace with fresh linens. Removed and disposed of trash appropriately. Demonstrated initiative to complete housekeeping tasks with minimal supervision. Kept toilet clean and sanitized. Completed cleaning duties on time and according to schedule. Gathered adequate supplies prior to shift start for smooth workflow. Coffee Shop Waitress Feb 2018 — May 2019
Café Shop - Kenya
Welcoming customers upon arrival. Maintain good communication with the customers. Managed orders and payments Shared menus and information about daily specials. Serving food and drinks with clear and concise descriptions Checked in with customers periodically to assist with additional needs or requests. Minimized complaints by delivering correct orders Satisfied customers with fast, friendly food service. Handled guest needs with good attitude and attention to details. EDUCATION
Mombasa Star 2013 — 2017
Mombasa, Kenya KCSE
Furaha Community School 2002 — 2012
Kenya KCPE
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