Quality Assurance Emergency Department

Muhammad Wajahat Khan

*******@*******.*** Languages: English, Urdu

Contact # +923*********

Location: Pakistan

Professional Summary

Accomplished healthcare operations leader with over 15 years of experience in hospital administration, emergency department management, and quality assurance. Proven track record of leading high-impact projects including international audits (ISO, Canadian accreditation) and EMR system implementation across multiple sites. Skilled in stakeholder engagement, vendor coordination, process improvement, and staff development. Seeking healthcare management or support service opportunities in Portugal to contribute global experience to patient-centered institutions. Work Experience

Deputy General Manager

ChildLife Foundation, Pakistan

2023 – Present

• Leading paediatric emergency department operations across multiple locations.

• Managing cross-functional teams including vendors, third-party services (transport, janitorial, security), and government coordination.

• Conducting regular performance reviews and process optimization. Senior Administrator

ChildLife Foundation, Pakistan

2021 – 2023

• Oversaw department functions, introduced operational improvements.

• Led ISO audit preparation and compliance reporting.

• Trained frontline staff on communication and service excellence. Administrator

ChildLife Foundation, Pakistan

2018 – 2021

• Assigned additional responsibility as Head of Quality.

• Conducted audits, developed SOPs, and coordinated Canadian accreditation assessments.

• Supervised EMR system development and national rollout across emergency departments. Collection assistant/receptionist/Clinic Supervisor/Coordinator – Healthcare Aga Khan University Hospital, Pakistan

2007 – 2018

• Managed day-to-day administrative operations.

• Supported clinical teams in documentation, reporting, and quality monitoring. Education & Certifications

Bachelor of Commerce (B.Com)

Recognized Pakistani University

Diploma in Hospital & Healthcare Management

Certified Professional in Healthcare Quality (CPHQ) Skills & Competencies

• People & Team Management

• Quality Audits & Compliance

• Stakeholder & Vendor Coordination

• EMR System Implementation

• SOP Development & Process Review

• Staff Training & Service Excellence

• Cross-functional Project Management

Key Achievements

• Successfully led 3 abstract approvals at ESEM (Emergency Services Conference)

• Headed ISO & Canadian Accreditation audits at ChildLife Foundation

• Spearheaded the design and implementation of a national EMR system across emergency rooms in Pakistan, including staff training

Availability

Available for relocation to Portugal with complete documentation. Open to roles in:

• Public hospitals

• Private clinics

• Healthcare support services (admin, quality assurance, operations) References available upon request.

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