Order Management In-Room Dining

VIKAS SHISHODIA

FOOD & BEVERAGE ASSOCIATE

Uttar Pradesh, India. +91-767******* ****************@*****.*** Summary

Results-driven Food & Beverage (F&B) Operations professional with a strong background in in-room dining, restaurant service, and hospitality management. Skilled in guest service, order management, food presentation, and payment processing, ensuring a seamless dining experience. Adept at handling high-volume service environments, maintaining cleanliness and hygiene standards, and coordinating with kitchen and service staff for efficient operations. Proven ability to enhance guest satisfaction through attentive service, teamwork, and adherence to quality standards. Experienced in working with prestigious hospitality brands, delivering excellence in F&B operations.

Experience

Radisson Blu Kaushambi

Food & Beverage Associate

Aug-2022- Present

Ghaziabad, India.

Guest Order Management: Take and process guest orders efficiently, ensuring accuracy and prompt service. Order Setup & Presentation: Prepare and arrange in-room dining and restaurant orders, adhering to hotel service standards.

Food & Beverage Delivery: Serve meals and beverages in a timely manner while maintaining professionalism and hospitality etiquette.

Table & Room Service Maintenance: Collect used dishes promptly and ensure cleanliness and organization in dining areas.

Payment Processing: Handle billing and payments accurately, providing guests with seamless transaction experiences.

Guest Satisfaction & Service Excellence: Address guest requests and inquiries courteously, enhancing their overall dining experience.

Compliance & Hygiene Standards: Follow food safety, hygiene, and hotel operational policies to ensure a safe and high-quality dining service.

Country Inn & Suites by Radisson

Industrial-Training

Aug-2019 – Feb-2020

Guest Order Management: Receive and accurately process guest food and beverage orders, ensuring prompt service.

Order Preparation & Setup: Arrange and set up guest orders with attention to presentation and hotel service standards.

Food & Beverage Delivery: Deliver orders efficiently while maintaining professionalism and excellent customer service.

Table & Room Service Maintenance: Collect used dishes promptly and ensure dining areas remain clean and well-maintained.

Billing & Payment Processing: Handle transactions efficiently, ensuring smooth payment processing for guest orders.

Skills

Guest Service & Hospitality Order Management

Table & Room Service Payment Processing

Teamwork & Coordination Multi-Tasking & Efficiency Awards

National TCHOUK BALL Championship

Won Gold, Silver & Bronze Medals

2017 National Flying Tennis

Won Silver Medal.

2017

National Sports & Culture Events. LEVITESSE

Won Gold Medal.

2019

Languages

ENGLISH HINDI

Education

UEI Global, Mangalayatan University

Tourism & Hospitality

B.VOC

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