Project Management Scrum Master

Christopher Akpofure

Princeton, Texas *****

Phone: 770-***-**** – Email: ********@*****.***

Professional Summary

I am a results-driven Lean Agile Practitioner and thought leader with over a decade of experience in Information Technology and Project Management. With a strategic mindset, I excel at implementing best practice frameworks and driving organizational excellence. I bring expertise in various Agile frameworks, including Scrum, SAFe, TDD, XP, and Kanban, enabling organizations to adapt and thrive in dynamic environments. My commitment to continuous improvement and my track record of success in agile environments make me an asset for organizations seeking to optimize their software development processes and drive business results.

Skills

Software Development Life Cycle (SDLC)

Project management

Risk Management

Agile Frameworks- Scrum, SAFe, Kanban

Servant Leadership

Change management

ROI Analysis

Conflict Resolution

Product Owner

Release planning

Vendor Management

Stakeholder Coaching/Management

Requirements gatherings

Documentation management

Web Applications

Mobile Applications

Risk mitigation planning

Quality Assurance

Team Coaching

Lean Thinking

Value-stream Mapping

Program/Portfolio Management

PI Planning & Facilitation

Work History

11/2021 to 08/2025

Sr Scrum Master

Bank Of America – Dallas, TX

Supporting 2 payments teams for the Credit Center Program in Global Credit & Investment Banking Technology (GCIBT) within the Underwriting & Compliance Agile Release Train

Supporting my product teams as a Jira admin, I'm responsible for managing the boards, granting access and permissions to team members, raising tickets for new project creation, and maintaining teams' confluence pages for project collaboration.

Created a maturity assessment program to allow agile teams on my train to assess their performance and health. Created coaching and support plans for my teams based on assessments results with a focus on improvement initiatives

Participated in all Program Meetings, PI Planning sessions, release planning meetings, feature definition sessions, Inspect & Adapt workshops, and Scrum of Scrums meetings

·Worked closely with other Scrum masters at scrum of scrums (SOS) to get weekly progress and identify new risks and dependencies resulting from injected work not planned at PI Planning

Assisted RTE and STE in overall program/project planning, ensuring comprehensive understanding of cross-team dependencies, and align deliveries with project plans and timelines.

Conducted peer review sessions with teams to interpret the results of the assessment and develop an action plan for growth

Responsible for applying Lean-Agile Mindset and principles to all levels of the organization by coaching and guiding the enterprise to succeed in a disruptive marketplace.

10/2015 to 08/2021

Scrum Master

Eqhealth Solutions – Dallas, TX

Supported 3 software teams in the E2E implementation and delivery of EQ's Clinical Integration Applications (EqSuite) - a cloud-based technology running on SAAS, to allow patients to be able to virtually consult with their doctors and doctors can virtually prescribe medications (ePrescibe)

·Also led a team of cross-functional resources on engineering and development of Statements Infrastructure platform to integrate the process and usage of customer account data into one single Operational Data Store (ODS)

Responsible for product delivery management and renegotiating integration pricing with vendors, reducing project cost.

Facilitated 30+ roadmap planning sessions and business strategy workshops with IT, capturing business cases, epics and user stories per customer's and business needs

·Facilitated the adoption and implementation of the Scrum framework (new at the time to EQHealth) – facilitating sprint planning, backlog refinements, daily scrums, sprint reviews and sprint retrospectives

Promoted a culture of continual improvement by coaching on best practice frameworks, learning new tools and techniques, and promoting better development practices, technical excellence and better code quality standards within the team.

Provided monthly capacity forecast and managed resource managements for timely fulfillment, working closely with IT managers and competency teams

Launched the 1st Agile book club at EQ in October 2017

07/2013 to 02/2015

Project Coordinator

Dell – Austin, TX

Collaborated with the Business Operations Transformation team to support Global Sales in developing end-to-end complex deal processes, including Transformational Licensing Agreements (TLAs), Transformation Partner Agreements (TPAs), and other large Dell Technologies deals.

Established and nurture relationships with upstream and downstream functions to ensure effective coordination and collaboration throughout the project lifecycle.

Created Change Management Plan with all templates and agreements with client stakeholders, as well as organized all the required documentation and made sure Change Management protocols are followed.

Managed deadlines and progress across the team to ensure the project is delivered on time and on budget

04/2006 to 10/2012

Production Manager

PROJECT NOLLYWOOD – LAGOS- NIGERIA

Responsible for ensuring efficient and effective project management processes, including scope definition, staffing plans, scheduling, purchase approvals, and task-specific timelines.

Provided support for all four main project functions (Financial, Process, Schedule/Calendar, Task Completion) on large-scale/marquee projects, with shared accountability for specific segments or assignments as needed.

Education

Bachelor of Science: Business Administration

IRGIB AFRICA- Cotonou, Benin

Associate of Science: Engineering

YABA TECHNICAL COLLEGE - Lagos, Nigeria

Certifications

Professional Scrum Master 1 (PSM1)

SAFe 5 Scrum Master (SSM)

SAFe 5 Advanced Scrum Master (SASM)

Project Management Professional (PMP)

Microsoft Certified Professional (MCP)

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