Scrum Master Project Manager

MONDAKINI CHATTERJEE

Project Manager Sr. Business Analyst Scrum Master +1-346-***-****

*********.**********@*****.***

10+ years of experience as a results-oriented professional specializing in Project Management, Functional & Operational Business Analysis & Scrum Master roles. Proven Success in managing complex projects, streamlining business processes, & leading cross-functional teams to achieve exceptional results. Adept at blending strategic vision with hands-on execution to deliver impactful outcomes in dynamic environments.

https://www.linkedin.com/in/mondakini/

Profile Summary:

Ø Data Analyzing & developing Technology Solutions based on customer requirements; building & implementing products and Functional Design Documents to meet business demands. Ø Excellent experience working in both Agile and Waterfall methodologies in Migration and Implementation projects. Ø Oversaw daily Scrum Meetings and Sprint Planning, which included creating user stories and test cases, maintaining the product backlog, and assisting Product Owner in prioritization. Ø Project Requirement Gathering and Product Delivery, Performance Enhancing for Both US and Europe Banking, Pharma and Oil and Gas Clients with revenue ranging from 20-40 BN USD. Ø Proven ability to manage UAT testing tasks and leading Demonstrations for important stakeholders. Ø Automation Customization / Project Migration / DEV-PROD Testing for more than 50 Objects. Ø Created Visual Dashboard for Ticket Management Systems helping upper management in Data Driven Decision Making. Ø Responsible to hold Governance Meetings with operation heads and Executives/SME’s, weekly and monthly. Ø Equally dealing with Incident and Change Management, RFC & RCA documentation. Core Competencies:

Ø Project Management (KPI, Resource Management, Risk Management, Reports, ALM) Ø Agile Methodology (JIRA/ Azure Dev-Ops / Scrum Master / Backlog grooming/ Sprint Report / Confluence) Ø Business Analysis (Requirement gathering / System Improvement / Leading Design Sessions / Documentation) Ø Data Visualization – Tableau, Power BI

Ø Microsoft Suite (Excel, PPT, Teams, Smartsheet, MPP), D365 Ø ITIL Process (Incident/ Problem/ Change Management) Ø MFT Technology – (CFT application, Gateway, Gateway Interchange, Axway Products, Tibco MFT-EMFT) Affable, cooperative, flexible, and approachable individual with excellent analytical, interpersonal, and problem-solving abilities; adept at planning team-building exercises; quick learner with the ability to work under pressure and fulfill deadlines. Certifications:

Microsoft Azure AI Essentials Professional Agile Foundations by PMI ITIL Intermediate Certificate in Service Operation AWS Cloud Practitioner Certification BMC Control-M 9.0 scheduler accreditation ITIL 2011 Foundation Certification Professional Experience

Client –Baker Construction, Houston – Texas

Employer – MRE consulting Ltd.

Period - April’24 till present

IT Project Manager

Ø Developing detailed project plans with clear timelines, milestones, and resource allocations; coordinating with cross-functional teams to ensure alignment and timely execution using D365 and Smartsheet. Ø Identifying and mitigating risks proactively; monitoring and adjusting risk management strategies to maintain project alignment and success.

Ø Managing project budgets, ensuring that all projects are completed within financial constraints, monitor expenditures, forecast costs, and report on budget status to stakeholders. Ø Facilitating change readiness assessments, stakeholder analysis, and training programs to ensure seamless transition during corporate restructuring, achieving a 90% satisfaction rate among key stakeholders. Ø Leading a team of five analysts to implement Power BI dashboards for real-time data tracking, integrating multiple data sources, automating reporting workflows, and ensuring adherence to KPIs and SLAs. Client –Center Point Energy, Houston – Texas

Employer – Resolve-Tech

Period - June’23 till April’24

Project Manager

Ø Oversaw the phases of project initiation, planning, execution, monitoring, and closing for three ERP projects that were implemented successfully.

Ø Led data visualization projects with Tableau and Power BI to improve decision-making by providing cross-functional teams with actionable insights.

Ø Served as a point of contact between business users and IT teams, facilitating the understanding of intricate technical ideas and guaranteeing end users were satisfied with the features of the system. Ø Wrote UAT Test Plans, Test Scenarios and Test cases and logged defects in the Defect Management tool. Ø Developed comprehensive project plans, schedules, and budgets that ensured the timely and economical delivery of the solutions. Collaborated with cross-functional teams to gather and assess business needs, ensuring they were in accordance with the company's goals and objectives.

Ø To handle project difficulties and guarantee project success, organized stakeholder meetings and helped technical teams and business stakeholders communicate effectively.

Ø Compiled and sent frequent project status reports to upper management, giving them access to information about budget adherence, important milestones, and project advancement to help them make well-informed decisions using D365. Client –American Bureau of Shipping, Spring -Texas Employer – Operating Systems INC (OSI)

Period - June’22 till May’23

Project Manager Functional BA

Ø Acted as a liaison between clients and developers to determine project scope, analyze requirements, and ensure similar considerations are assessed.

Ø Drafted and maintained software/business requirement documents to outline API project needs, assumptions, constraints, and milestones.

Ø Translate stakeholder requirements into tangible deliverables such as use cases and workflow/data-flow diagrams. Ø Investigated and provided insight to the developers to guarantee system resources will be utilized efficiently and will not be taxed more than required.

Ø Analyzed client’s current business application and provide functional input for planning product development or modifying current systems to help increase revenue or improve functionality. Ø Worked as a quality checker of the system on the business side, quick sanity checks and testing on QA/UAT. Ø Worked as a Scrum Master for more than 2 projects at a time, ensuring effective JIRA maintenance and backlog grooming, story updates in JIRA and confluence, communicate between different teams. Ø Streamlined reporting procedures by using Excel to automate data refresh, which resulted in a weekly savings of almost 15 hours of manual labor.

Client – Credit Agricole, France

Employer - Capgemini

Period - June’21 to Jan-2022

Project Delivery Manager IT Business Analyst

Ø Collaborated with cross-functional teams to gather and analyze business requirements, ensuring alignment with organizational goals and objectives.

Ø Facilitated communication between the vendor and other functional teams to identify application issues, fix strategies, and implementation course.

Ø Data mapping and different transformation rules were developed along with an understanding of the source and target tables. Ø Conducted workshops to train 10+ team members on creating and maintaining Data visualization dashboards, fostering a culture of data-driven decision-making.

Ø Identified and examined cross-functional requirements for data and system integration across agencies. Ø Exemplary practices for managing server internal and external connectivity checks. Ø Managed:

o Creation, update, and deletion of users and groups o Transferring information utilizing encrypted file transfer protocols over public and private networks o Using PGP keys for encryption and decryption; helping to renew PGP keys that are about to expire. Client – TD Bank, Canada

Employer – Tata Consultancy Services

Period - May’19 to Feb-21

Sr. IT Business Analyst MFT Lead

Ø Led the identification & application of innovative technologies to update existing middleware, creating & maintaining documentation for installations, changes, and upgrades. Ø Coordinated with vendors and support team on problem resolution, design issues and upgrades. Ø Troubleshoot and resolve technical problems in timely and accurate manner to improve application performance and functionality.

Ø Led measures to administer server internal as well as external connectivity checks. Ø Spearheaded organizational change initiatives by developing and executing comprehensive change management plans, resulting in a 25% improvement in employee adoption rates for new technology and processes. Ø Set up end-to-end flow on Tibco MFT and Data flow creation. Ø Captured Requirements and involved in rendering support for new interfaces, supporting application server migration, and managing integration & interface related issues.

Ø Bagged TCS On the Spot Award for outstanding contribution to the organization and the project in 2019. Client – Sanofi, France

Employer – Accenture

Period - Mar’16 to May’19

IT Analyst Business Analyst

Ø Facilitated the communication between various functional teams and the vendor to determine the application problems, remediation approaches, and the implementation path. Ø Customized script on demand, test and delivery for request provided solutions via call. Ø Understood Source and Target Tables and created Data mapping along with various Transformation rules. Ø Created different KPI dashboards in report studio using a combination of the list, crosstab, graph, and map reports. Ø Monitor progress by tracking activity, resolving issues, publishing progress reports and recommend actions. Ø Drove measures to set-up end-to-end flow on CFT, Data flow creation, parameters validation, Gateway Routing. Ø Securely transfer files over public and private networks using encrypted file transfer protocols. Ø Led single/multi node CFT installation, service pack installation and up-gradation. Ø Basic troubleshooting on BO/BI admin part and EAI admin [Tibco Administrator]. Ø Drove measures to set-up End-to-End flow on CFT, Data flow creation, parameters validation, Gateway (protocols using pesit, sftp, as2) as per the requirements.

Ø Directed procedures such as Establishing Flow, Identifying Partners, setting up Remote Sites and VFD’s, pushing and pulling files, application models, decision rules, and rule tables in Gateway Routing, securely transferred files over Public and Private Networks using Encryption/Decryption.

Client – FLOW [Lime - Telecom], West Indies

Employer – Ericsson

Period - Oct’14 to Feb’16

Consultant Engineer / Associate BA

Ø Successfully monitored & managed several domains viz., IP, Telecom Networks, Transmission and VAS Ø Managed alarms via tools like SolarWinds, Nagios, Calix & so on; led alarms rectification & removal of 2G and 3G Sites, Transmission, Fixed, IP and DATA, IT, VAS, and Entertainment Ø Worked on NETCOOL & One FM and Ticket creating tools like ACUT and One TM. Ø Interact with the users, subject matter experts (SME) and other stakeholders to acquire a better understanding about the business processes and needs.

Ø Maintain internal database for daily error report and perform data clean-up. Ø Generate monthly complaint trend reports, service metric dashboards as required by product platform. Ø Bagged Top Performer of The Month Award, 1st Prize for female category in Ericsson Marathon (4Km.), and Voice of Operations Award.

Education:

Ø Pursuing PhD in Business Administration from University of the Cumberland’s (2024-2027) Ø Completed EMBA on Business Data Analytics from Ottawa University, Kansas (2022-2024) Ø B.Tech. (Computer Science & Engineering) from WBUT; CGPA 7.99 (2010-2014)

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