Call Center Customer Support

TIFFANY BOONSTOPPEL

**** *. ***** **. *** E*, Siloam Springs, Arkansas 72761 • Home: 317-***-**** • Cell: 317-***-**** • *************@*****.***

Professional Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. I feel I am driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. WORK HISTORY:

TA Stocking 04/2021-Present

Walmart Supercenter 2901 Highway 412 E. Siloam Springs, AR Overnight stocking team, down stack pallets, off load trucks with merchandise to be stocked on sales floor, organize and stock sales floor shelves, Make Ready Specialist: 08/2020-11/2121

Midland Portfolio: 5216 Tremont Ave Midland, TX

Clean and Prep apartments for rent

Office Leasing Assistant: 01/2019-07/2020

Modular Housing Solutions: 2309 N. Clovis Ave Odessa, TX. Payroll Assistant/ Job Coordinator: 07/2018-01/2019 StoneCrest Maintenance: 5127 Hidden View Dr. Hillard, OH Track employee hours, cut payroll to employees, track job performance, setup job sites, communicate with job site management, track expense accounts, time management, Waitress: 12/2016-07/2018

Denny’s Family Diner: 2309 Panama Ln. Bakersfield, CA. Greet Customers, seat and take customer orders, clean and sanitize customer seating area, stock and replinish table settings, cash register, credit card p.o.s machine, clean and sanitize restaurant, Carhop/Shift lead 04/2016-12/2017

Sonic Drive In: 1701 Olive Dr. Bakersfield, CA

Take customer orders, clean and sanitize tables, help kitchen prepare customer orders, count and deposit end of shift cash flow, order inventory for daily store needs, stock and clean any all store needs,

Call Center Rep. 12/2014/-05-2016

Liberty Tax Service: 1801 Niles St. Bakersfield, CA I answer phone calls, Mail runs, Greet customers, monitor and track our new referrals, answer any tax questions customers may have.

Politely assisted customers in person and via telephone. Greeted customers entering the store to ascertain what each customer wanted or needed. Communicated with vendors regarding backorder availability, future inventory and special orders. Bartender, 08/2013 to 12/2014

Longbranch Saloon – 904 N. Chester Ave Bakersfield, CA Greeted guests in a timely and professional manner. Waited on multiple customers at the bar and throughout the bar area. Received beverage orders from wait staff and delivered beverages to guests. Maintained full knowledge of beverage lists and promotions. Carefully followed safety and sanitation policies handling food and beverages. Managed strict beverage control to minimize waste. Set up glassware and liquor prior to events.

Upheld strict cash handling procedures.

Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for. Verified that guests at the bar were of legal age. Refused service to intoxicated guests.

Adhered to state laws regarding alcoholic beverage service. Office Assistant/ Accounts Receivable & Payable

The Honest Plumber 08/2012-08/2013

9530 Hageman Rd. Bakersfield, CA

Multi phone lines, greet customers, monitor and track new customer appointments, route drivers, Answered any questions current or new customers may have regarding plumbing repairs, ordered and track any parts needed for jobs, track and calculate hours for payroll, mail runs, calculate invoices, bank deposits, Intake Coordinator, 08/2008 to 07/2012

South Lane Mental Health – 1345 Birch Ave. Cottage Grove, OR Developed and implemented treatment plans and modified them when needed. Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments. Connected clients with community service and resource agencies. Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.

Education

High School Diploma: 1999

North High School - 300 Galaxy dr

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