Customer Service Data Analyst

VICTOR BASSEY

Houston, TX *******@*****.*** 323-***-****

Executive Summary

Seasoned data/vendor analyst and flexible team player positioned to add value to any organization.

Competencies

Consummate data analyst with unwavering attention to details. A ‘can-do’ attitude and willing to learn. Core competencies include:

• Excellent soft/people skills and very pleasant disposition

• Proficiency in Microsoft Office Suite such Excel, Word, & Powerpoint

• Logistics Management in Ocean & Air Export and Import

• Data Analysis on trends & customer behavior collected from partners to facilitate smooth

communication

• Critical thinking/analysis and documentation .to support effective decision-making

• CRM software including Galaxy, Zendesk, SalesForce, SAP and Oracle.

Work Experience

Ultimate Staffing Agency /Catholic Charities of the Archdiocese of Galveston Houston

October 2023-December 2023

• Program enrolment (Eligibility & qualifying candidates’ enrolment)

• Process emergency financial assistance.

Ultimate Staffing Agency/US LEGAL SUPPORT (Houston, TX)- Customer Service Representative May 2022 – May 2023

• Retrieve records for court proceedings and sending out subpoena and demand letters for non-compliance

• Request medical, billing & radiology records from hospitals, doctors offices and location

• Documentation (records for court proceedings)

LPC Personnel Agency /Leschaco (Houston, TX) – Export Customer Service

March 2022 – May 2022

• Contact steamship lines on vessel ETD/ETA

• Create shipping instructions for steamship lines

• Confirm house bill of lading matches the master bill of lading

• Send shipping documents, to steamship lines and clients

• Send all pre-alert documents with hazardous information on goods to overseas agents

Ultimate Staffing Agency /US LEGAL SUPPORT Houston, TX- Customer Service Representative May 2021– March 2022

• Retrieve records for court proceedings

• Reporting (subpoena/data generation and demand letters)

• Documentation (Exhibits and related court records)

AT&T (Houston, TX) –Technician Pro-Tech October 2018 – April 2021

• Device activation (Microcell, Tablets, Cell phones, Net gear Hotspot)

• Device setup/configuration, data setup, Network provisioning

• Remote Device and related technical support

Ultimate Staffing Agency (Intermodal Tank Transport (Houston, TX) – Logistics Analyst/Coordinator April 2017 – July 2017

• Documentation (Seaway bills)

• Shipment planning/scheduling/communications

• Bill-of-laden reviews & reporting

BDP International (Houston TX) – Logistics Coordinator II January 2015 – October 2016

• Released shipping documents and communicated with vendors on day-day shipments for pick-ups

• Duties consist of booking port to port, door to door, creating masters, releases, and communicated

with vendors on day-day shipments for pick-ups

• Communicated with various steamship lines to confirm actual ETD/ETA

DB SCHENKER Oil and Gas (Houston, TX) – Ocean & Air Export Documentation February 2010 – December 2014

• Documentation (ocean/air export documents for shipments, commercial invoices & packing list)

• Data entry (Input incoterm rules on international shipping documents)

• Input data into scout software to track down illegal online sales of products

• Prepared shipment reports and trained new hires in air and ocean freight documentation

Staff Solve Staffing Agency (IBM & Marathon Oil (Houston, TX) – Office Support 2007 –

2009

• Data Entry on oil & gas well properties, & purchased office supplies

• Documentation (data entry, legal coding, and report generation)

Staff Solve Staffing Agency (Baker Hughes Atlas Company (Houston, TX) – Quality

Documentation 2005- 2006

• Vendor liaison (merchandise authorization/purchase orders

• Knowledge of SAP Application Software

Manpower Agency (Exxon-Mobil Exploration (Houston, TX) – Administrative Duties 2004 - 2005

• Documentation, material handling, service support

DNE Engineering Company (Wallingford, CT) – Civil Engineering Assistant 2001 - 2003

• Assembly methods’ update & blueprint drawings

• Vendor coordination/logistics (parts’ shipping/repairs)

• Reporting (daily & weekly sales reports, and reviews)

• Contract documentation/updates & revision

• Sales support and achievement of targets

Education

University of Phoenix - Bachelor of Science in Business Administration, 2015

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