Customer Service C A
Resume:
References Available Upon Request
MARILYN
MILLER
C U S T O M E R S E R V I C E P R O F E S S I O N A L
S U M M A R Y O F
Q U A L I F I C A T I O N S
************@*****.***
2936 W. 83rd St.
Chicago, IL 60652
Dedicated, knowledgeable, analytical thinker, solution- oriented, skilled Customer Service Professional expertise in firefighting, mail carrying, maintain cleanliness, maintaining professionalism and excellent time
management. Adept at identifying process improvement opportunities to enhance workflows and customer
satisfaction. Talented in relationship building within diverse populations and cultural environments.
E D U C A T I O N
Associate’s in General Education
Malcolm X College, Chicago, IL 60612
Graduated: July 2003
High School Diploma
Fredrick Von Steuben Metropolitan Science Center
Chicago, IL 60625
Graduated: June 1996
E X P E R T I S E P R O F E S S I O N A L E X P E R I E N C E E
C E R T I F I F C A T I O N S
EMT CERTIFICATE
Chicago Fire Department, Chicago, IL
Since 2013
CPR & FIRST AID CERTIFICATE
Chicago Fire Department, Chicago, IL
Since 2013
EMT Firefighter
Chicago Fire Department/Chicago, IL/November 2013-Present
• Responding to Emergencies: Firefighters-EMTs respond to a wide range of emergency situations, including fires, medical emergencies, hazardous materials incidents, and urban rescue operations.
• Providing Emergency Medical Care: Provide pre-hospital emergency medical care, including patient assessment, treatment, and transport.
• Firefighting: Firefighters-EMTs participate in fire suppression activities, such as hose operations, ladder operations, forcible entry, ventilation, and rescue operations.
• Fire Prevention: Contribute to fire prevention efforts by educating the public and conducting inspections.
• Station Maintenance: Firefighters-EMTs maintain the fire station and firefighting equipment, ensuring it is clean and in working order.
• Training and Development: Participate in ongoing training to maintain and improve their skills in both firefighting and emergency medical services.
• Daily Cleaning: cleaned, sanitized, and disinfected working area. M M
Inspecting and Maintaining Equipment
10/10
Exceptional Oral and Written Communication
10/10
Strategic Planning
10/10
Excellent Time and Database Management
10 / 10
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References Available Upon Request
TEC H N I C A L
P R O F I C I E N C I E S
Computer: Navigating the Internet
Office Equipment: Fax machines,
photocopiers, Xerox machines, and general
office equipment
MARILYN
MILLER
C U S T O M E R S E R V I C E
P R O F E S S I O N A L
Emergency Medical Technician
Lifeline Ambulance/Skokie, IL/February 2009-November 2013
• Respond to Emergencies: EMTs respond to emergency calls and other medical transport in a timely manner.
• Provide Basic Life Support: Performed basic life support procedures, including CPR, AED use, and basic wound care.
• Patient Assessment and Care: EMTs assessed patients' conditions, monitored vital signs, and provided appropriate care according to their training.
• Patient Transport: Safely transported patients to medical facilities, ensuring their comfort and safety during the journey.
• Documentation and Reporting: EMTs document their findings, treatment provided, and patient information, and communicate with other medical professionals.
• Equipment Maintenance: Maintained the ambulance and its equipment in good working order.
• Communication: EMTs communicated effectively with dispatch, other medical personnel, and the public. Mail Carrier/Mail Handler
United States Postal Service/Chicago, IL/June 2001-February 2009
• Sorting and Delivering Mail: Arranged mail in delivery sequence and delivering it along assigned routes.
• Mail Collection: Picked up mail from customers and returned it to the post office.
• Customer Service: Answered customer questions, providing change of address cards, and reporting unusual delivery circumstances.
• Sales: Sold stamps, money orders, and other postal products.
• Handling Special Mail: Obtained signatures for registered, certified, and insured mail, and collecting associated charges.
• Record Keeping: Maintained accurate records of deliveries and address changes.
• Operating Postal Equipment: Operated vehicles, carts, and other postal equipment as needed. HIGHLIGHTS
• Cleaning Procedures: Demonstrate knowledge of cleaning procedures, including safety protocols and the use of specific cleaning equipment.
• Attention to Detail: Emphasize your ability to maintain a high standard of cleanliness and attention to detail in a fast-paced environment.
• Physical Demands: Mention experience with lifting, reaching, bending, and standing for extended periods, as these are likely required for cleaning mail cars.
• Communication Skills: Demonstrate your ability to communicate effectively with supervisors and colleagues, including providing updates on cleaning progress and reporting any issues.
• Physical Stamina: Mention your ability to perform physical tasks and stand for long periods, as cleaning mail cars can be physically demanding.
• Problem-Solving: Highlights the ability to identify and resolve customer issues efficiently.
• Empathy: Emphasizes the ability to understand and connect with customers on a personal level.
• Conflict Resolution: Demonstrates the ability to de-escalate tense situations and find mutually acceptable solutions.
• Adaptability: Shows the capacity to adjust to different customer needs and situations.
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