Customer Service Fraud Investigator
Resume:
Sherri Miller
Panama City, FL *****
*********************@***********.***
Professional Summary
Detail-oriented Fraud Manager and Investigator with 15+ years of experience in public assistance and unemployment fraud investigations. Proven expertise in collaborating with federal agencies and building prosecution cases, resulting in effective fraud detection and reporting. Skilled in data analysis, report writing, and customer service, with a strong focus on attention to detail and organizational skills. Seeking to leverage extensive investigative background in a customer service role within a remote or hybrid setting.
Work Experience
Fraud Investigator
State of Florida-Panama City, FL
August 2022 to December 2023
Conduct potential fraud investigations for workers compensation, write investigation reports, coordinate and schedule appointments and payments between employers and administration. Fraud Investigator
State of Florida-Panama City, FL
July 2021 to August 2022
Investigations of possible unemployment fraud by individuals, potential unemployment fraud by state and contract employees, work with federal agencies such as the FBI, Secret Service, Homeland Security with potential fraud allegations. Turn in monthly reports to the director of the program that highlight high dollar cases.
Fraud Manager
Division of Family Resources, State of Indiana-Indianapolis, IN January 2018 to July 2021
Assist fraud investigators with investigations of potential public assistance fraud being committed by individuals or state employees, write up investigative reports, work with both state and federal prosecutors to build possible prosecution cases, work with FSSA Administration to detect possible areas of fraud.
Education
High school diploma
George Washington High School-Indianapolis, IN
September 1977 to June 1981
Skills
• Surveillance
• Analysis skills
• Attention to detail
• Criminal investigation
• Microsoft Word
• Communication skills
• Microsoft Office
• Typing
• Windows
• Organizational skills
• Loss prevention
• Microsoft Outlook
• Report writing
• Interviewing
• Customer service
• Microsoft PowerPoint
• Data analysis skills
• Computer skills
• Writing skills
• Microsoft Excel
• Time management
Certifications and Licenses
Driver's License
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