Operations Manager Supply Chain

PROFESSIONAL SUMMARY

EXPERIENCE

MOHAMMAD SALEH

079-***-**** *********@*****.*** Amman 15226, Jordan Accomplished Operations Manager with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results- driven leader with skills in budget management and supply chain practices. Experience in policy development, staff management and procedures positively impacting overall morale and productivity. Customer-oriented with over 8 years of experience in customer care and client relations. Proficiency in interacting effectively with clients of diverse ages, backgrounds and interests. Major Expertise in different Backgrounds, Cultures, and Traditions. Dual Citizen of Jordan and the United States of America. Insurance Producer

StateFarm, 2024 - 2024

• Responded to customer inquiries and issues, maintaining sound sales practices. Monitored industry trends and regulatory changes to stay informed about product offerings and best practices.

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• Educated clients on policy details, exclusions, and potential gaps in coverage.

• Worked closely with other departments within organization streamline processes improve overall efficiency. Prepared comprehensive reports outlining client portfolios, coverage levels, premiums paid, and policy expiration dates.

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Maintained detailed records of client interactions, transactions, and policy changes in company database systems.

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• Contacted policyholders and modified plans to reflect changing requirements and preferences. Operations Manager

Hertz, 2022 - 2024

• Managed a team of 25+ employees

Direct the process and activities of frontline employees, and ensuring maximum performance through superior operational leadership, strong communication and maximum efficiency

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Help to provide overall leadership to employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations

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• Responsible for daily operations, fleet availability, and revenue generation Review operations data and analyzing it to ensure goals and standards are met and improve any areas that need more work

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Lead and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes

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• Resolves customer issues, ensuring a positive customer experience Actively engages in effective communication plans focused on building employee engagement in order to achieve business results

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• Conduct performance evaluations that are timely and constructive, where applicable

• Conducted staff meetings to review work activities and drive continuous improvement. Built dynamic working relationships with team members and support departments to achieve cross- functional objectives.

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Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.

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• Reviewed financial statements and activity reports to measure productivity or goal achievement Logistics Account Executive

TQL, 2022 - 2022

• Combine sales and logistical expertise to sell transportation and shipment solutions Manage logistics for assigned accounts, increase revenue by creating new leads, and liaise between customers and carriers

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• Creating detailed business plans to reach predetermined goals and quotas

• Managing the entire sales cycle from finding a potential client to securing a deal

• Unearthing new sales opportunities through networking and turning them into long-term partnerships.

• Conducted regular account reviews, identifying areas of improvement and growth opportunities.

• Tracked industry trends and developments, adjusting strategies accordingly.

• Negotiated contracts with carriers, securing competitive pricing for clients.

• Oversaw invoice processing for assigned accounts, resolving discrepancies as needed.

• Ensured all shipments adhered to relevant regulations, reducing risk of penalties or delays. Writer And Lead Copy Editor

The Globe, 2021 - 2022

• Prepared, rewrote and edited copies to improve readability.

• Read copy or proof to detect and correct errors in spelling, punctuation and syntax.

• Improved materials and manuscripts with detailed advice on content, style, and organization.

• Verified accuracy of facts, dates, and statistics using standard reference sources.

• Developed engaging content for various platforms, including blogs, websites, and social media.

• Wrote press releases announcing new products or company news, generating media coverage.

• Adapted writing style to cater to different target audiences across various mediums.

• Explained complex information in reader-friendly style. Restaurant Manager

Hook Fish & Chicken, 2017 - 2022

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

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SKILLS

• Strategically developed effective marketing plans to increase sales and profits while managing costs

• Carefully interviewed, selected, trained and supervised staff.

• Built strong rapport with vendors to help negotiate favorable prices on food products.

• Managed budget planning, monitoring expenses, and controlling costs effectively.

• Developed and implemented restaurant policies and procedures for smooth operations. Front Office Reservation Supervisor/Sales Consultant Amman Airport Hotel, 2015 - 2016

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle

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Monitored competitor rates and advised management on necessary adjustments to maintain market position.

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Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service

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• Resolved conflicts and negotiated mutually beneficial agreements between parties

• Monitored social media and online sources for industry trends.

• Performed data entry tasks related to guest history files and reservation databases.

• Utilized reservation software systems to manage bookings efficiently and accurately. Maintained up-to-date knowledge of local attractions, events, and dining options to offer personalized recommendations.

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• Collaborated with other departments to ensure seamless guest experiences.

• Worked closely with sales teams to coordinate group bookings for events such as conferences or weddings.

• Strengthened budget planning by contributing administrative expertise and operations knowledge.

• Prepared thorough reports by compiling and distilling related data.

• Coordinated regularly with high-level security and local government agencies.

• Worked closely with delegations from different embassies and foreign government officials.

• Leadership • Project management • Coaching

• Negotiating • Interpersonal skills • Communication

• Conflict resolution • Strategic thinking • Public speaking

• Logistics • Networking/outreach • Execution

• Innovation • Marketing and advertising • Operations management Inventory control and record

keeping

• • Budgeting • Business operations

Insurance Licensed in PA, VA,

MD, DC.

• • Content Creation • Project Management

• SEO Strategies • Content Development • Content Editing

• Persuasive Writing • AP Style • Strong research skills VOLUNTEER

EDUCATION

• Journalism • Formatting • Grammar proficiency

• Error spotting • Online Editing • Developmental Editing Volunteer

Pittsburgh Marathon, 2022 - 2022

• Assisted in race registration, providing participants with necessary information and materials.

• Motivated racers through verbal encouragement while cheering from strategic points along courses.

• Collaborated with fellow volunteers to assemble start/finish line structures including banners and archways. Maintained communication with race organizers regarding any issues that arose during events requiring immediate attention.

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Volunteer

Point Park University Graduation, 2021 - 2021

• Coordinated graduation ceremonies for multiple academic departments. Facilitated communication between graduating students, their families, and university personnel regarding ceremony details.

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Volunteer

Salvation Army, 2014 - 2014

• Inspected donated items and sorted for shelving or event distribution.

• Assisted in preparation and packaging of meals for distribution to clients.

• Set up tables, chairs, or displays for daily operations or special events at food bank Sunday School Teacher

Attawheen Islamic Center, 2012 - 2012

Taught weekly Sunday School classes to various age groups, ranging from preschoolers to high school students.

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• Contributed to increases Sunday school resources through mosque fundraising events.

• Created hands-on activities and games that reinforced week's quran stories and lessons.

• Attended weekly meetings with teachers and management staff to address issues. Volunteer

High School Blood Drive, 2014 - 2014

• Kept clients safe by monitoring environments and behaviors to quickly intervene in concerning situations.

• Helped office personnel with errands, paperwork and data entry Bachelor of Science in Public Relations, Advertising, And Applied Point Park University, Pittsburgh, Pennsylvania, Jul 2023 Associate of Arts in Computer Science/ Cyber Security LANGUAGE

Community College of Allegheny County, Pittsburgh, Pennsylvania, May 2019 High School Diploma

Baldwin High School, Baldwin, Pennsylvania, May 2014 Proficient (C2)

Arabic

Proficient (C2)

English

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