Medical Records Front Desk

Objective

To obtain a part-time or full-time position in a well established organization on a career based growth.

Experience

Miracle Mile Medical Group-Integrative Associates Group 10/2020-10/2023

Receptionist Supervisor: Checked emails and voicemails, answered phone calls; schedule, cancel, and reschedule appointments for ENT doctors and pain management doctor, helped with checking in dental patients, verified insurance benefits. Made sure that the front desk receptionist(s) followed protocol and completed tasks in a timely manner. Surgery and Injections Scheduler: Scheduled procedures in the operating room, fluoroscopy room, and prepared charts for upcoming procedures. Medical records: in charge of incoming/outgoing medical records. Bookkeeping/Revenue: copays, self pay office visits, Covid-19 tests, facility, anesthesia, injections, aesthetics, and medication.

Osborne Head and Neck Institute: ENT 02/2019- 08/2020

Receptionist/Back Office Assistant

Receptionist: As a receptionist I have to schedule patients, answer multiple phone calls, verify patients’ demographics, medical insurance information, provide patients with information regarding our practice, answer emails and faxes. Back Office: Assist multiple doctors with providing great patient care, organize patients’ complaints, gather medical history along with records to present it to the doctor who will be taking care of the patient’s needs, write referrals to different practices in order to further understand patients’ health concerns (I.E. Audiology, Blood Test, Sleep Study, CT scans, MRI and Ultrasound scans), providing assistance with patients’ prescriptions, and assisting doctors with local procedures.

Ivy League Academy 10/2017- 02/2019

Program Director/Teacher/Driver

Provided a safe environment for all students with the help of other teachers, addressed any concerns with parents, set high academic standard in order to prepare our students for college, collected students’ tuitions every month, prepared weekly lesson plans to teach a class grades K-5th grade, maintained a close relationship amongst parents and schools in order to schedule and provide pick up for students, send out weekly emails to all parents regarding any after school updates, activities, including snacks schedule. Lastly, enroll new students by providing all the after school’s information and policies.

Jack In The Box 01/2015-01/2017

Team Leader

Being in charge of morning, evening, and night shifts. Provided encouragement and trust towards the team to feel confident in getting the job done. Responsibilities included: training, giving breaks, working in all stations in the restaurant, money (safe and registers), solved spontaneous problems amongst team members and customers, made sure food products met the required standards, customer service, worked in a fast-paced manner, maintenance, and helped the team with tasks in order to leave the restaurant ready for the upcoming shift.

Education

Intuit-Bookkeeping Course Present

●Adjusting and recording payments in QuickBooks.

CBD College, Los Angeles, CA. 06/2015-06/2017

●Medical Studies

●Full Time Student

●Diagnostic Medical Sonography (AA Degree)

Santa Monica College, Santa Monica, CA. 08/2011-06/2015

●General Education

●Full/Part Time Student

●Photography Program (Photography Certificate/AA Degree)

Granada Hills Charter High School, Granada Hills, CA. 08/2007-06/2011

●General Education

●L.U.C.E. CLUB

●AP Statistics

Skills

●Bilingual (Spanish)

●Program Director

●Team-Leader

●Strong Public Relations

●Punctual

●Attentive Listener

●Customer Service

●CPR Certified

●Quick learner

●Ability to work independently and among colleagues

●Ability to work in fast-paced environment

●Patient Care

Computer: Office Ally, Compulink, Microsoft Word, Microsoft Office, Microsoft Power Point, Microsoft Excel, Google Calendar.

References

Desiree Macias Quynh Le Monica Negrete

323-***-**** 619-***-**** 213-***-****

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