I'm am an enthusiastic and energetic customer service specialist.

OMAYRA ACEVEDO

Administrative Support Specialist

E 862-***-**** ******.*********@*****.***

q https://www.linkedin.com/in/omayra-acevedo-3bba8362 Old Bridge, New Jersey

SUMMARY

Motivated administrative professional with extensive experience in customer service and administrative support, skilled at managing calendars, coordinating meetings, and resolving issues to ensure smooth operations and a positive customer experience.

EDUCATION

H.S. Diploma

Elizabeth High School Elizabeth, NJ

Certification- Clinical Medical Assistant

National Career Institute East Orange, NJ

10/2013 08/2015

Certification – Business Administration

ECPI University Virginia Beach, VA

06/2020 Present

EXPERIENCE

Receptionist

Forrest Solutions

01/2023 07/2025 Newark, New Jersey

Company Description

•Provided administrative and general office services to the Unit

•Implemented patient registration, billing, account review, and other procedure of the day-to-day management of patients and visitors • Handled telephone calls in a professional and helpful manner

•Received and assisted with patients and visitors.

Data Entry Specialist/Customer Service Associate

Conduent-AbbVie

09/2021 12/2023 Somerset, New Jersey

Company Description

•Provided calm conflict resolution and problem solving for frustrated customers.

•Navigated multiple applications and research solutions with ease.

•Identified customer needs to ensure the customer is provided complete and accurate information.

•Communicated effectively in a warm and empathetic manner.

•Adhered to confidentiality requirements and laws to ensure information is disseminated on to authorized individuals.

KEY ACHIEVEMENTS

s Productive & Dedicated

Earned consistent commendations for furthering company's desired image of second to none service.

Thrived within busy environment, requiring the ability to multi-task and maintain organized computer and hardcopy files.

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.

Achieved superior marks on client evaluations and repeatedly offered fulltime positions at the culmination of temporary contracts.

SKILLS

LANGUAGES

EXPERIENCE

Administrative Assistant Data Entry

Community Behavioral Health

02/2019 07/2021 Virginia Beach, Virginia

Company Description

•Provided a positive patient oriented experience for all customers both over the phone and in-person.

•Exhibited attention to details in the provision of medical scheduling services to the patient, family members, visitors, and physicians.

•Obtained demo demographic, insurance and other related information from patients when registering for an appointment.

•Assisted in coordinating patients, posting charges, issuing recipes and posting payments and other duties as assigned

Medical Billing And Coding Specialist

Randstad USA

08/2016 01/2019 Norfolk, Virginia

Company Description

•Verified insurance benefits, managed prior authorizations, and liaise with external partners such as physicians and hospitals.

•Analyzed code, interpreted, and compiled medical information/records to document patient condition and treatment.

•Accurately assigned ICD 10, CPT, HCPCS codes and submit claims in compliance with payer-specific requirements.

•Posted and reconciled payments, address denials, and manage appeals to ensure accurate reimbursement.

•Provided customers service, assisted patients with billing

Data Entry/Income Verification Associate

Policy Studies. Inc.

04/2003 12/2019 Fort Pierce, Florida

Company Description

•Assisted clients with making changes to their insurance by obtaining client's completed and accurate patient demographic, financial information, insurance (eligibility and/or verification), as well as assist in front desk as needed.

•Check and monitor the insurance verification email to answer questions from clients and clinicians.

•Responsible for documents for pre-verification of income to submitted to payroll.

•Pre-quality children's health insurance coverage.

STRENGTHS

s Effective communication unwavering work ethics, Strong teamwork skills, Leadership abilities, and Self- motivated and Disciplined

My strengths build trust, respect and commitment among others when collaborating on a special task or project. Each strength allows understanding one's viewpoints and ideas, as well as acheiving successful results when working collectively as a team.

ADDITIONAL SKILLS

Software Proficiency: MS Office Suite Word, Excel, Outlook and PowerPoint), Google Docs, Epic, Salesforce, and Citrix.

Document Management: Document

preparation, formatting, data entry, and records management.

Communication Tools: Calendar management, minute-taking, and basic bookkeeping.

Technology: Proficiency with common office technology and digital tools.

PASSION

s Community Outreach - Actively involved in community outreach

programs, advocating for science, education & opportunities for underrepresented groups.

s Leadership and Mentoring Enthusiastic about developing

project management talent and fostering leadership skills within teams.

INSPIRING WORDS

Custom Title

"If my mind can conceive it, if my heart can believe it, then I can achieve it." Muhammad Ali

"Nothing is impossible. The word itself says 'I'm possible!'" — Audrey Hepburn

Custom Description

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