Payroll Supervisor Quality Control
Resume:
EXPERIENCE
PAYROLL SUPERVISOR – VENSURE EMPLOYEE SERVICES
PRESENT
• Ensured that payroll was processed timely and accurately.
• Acted as the primary contact for assigned POD clients.
• Responsible for reviewing processed payrolls and resolving payroll errors and issues. Assisted the team where needed.
• Monitored the work of a team of Payroll Specialists that input payroll data and prepared payroll checks.
• Assisted in payroll calculations and deductions.
• Worked with Quality Control Team to process current year and prior year voids and resolve posted payroll errors.
• Addressed payroll related queries and requests.
• Analyzed payroll problems and provided appropriate resolutions.
• Facilitated frequent communication with VMC/VDR Payroll Supervisors to review Payroll Specialists' performance, recommended areas of training needed, and assisted with coaching employees.
• Reviewed and recommended improvements to existing Payroll department procedures. Worked closely with Payroll Manager to implement changes, provided feedback on team performance, and escalated client issues.
• Scheduled and facilitated weekly POD team huddles. ACCOUNT SPECIALIST – NORTHSIDE HOSPITAL
05/2016 – 11/2022
• Processed refunds, disbursements and payments.
• Generated detailed reports outlining billing, flagged items and other important data.
• Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
• Resolved inquiries from patients, families and external payers. Submitted electronic bills following facility and legal compliance standards. Reviewed flagged items daily and resolved issues in accurate and efficient manner.
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Maintained HIPAA compliance across all patient data-handling, systems and training.
• Routinely contacted account holders with balances over 90 days past due, to resolve delinquencies.
ROCHELLE GREEN
PAYROLL SUPERVISOR
3390 VENTURE PKWY 319
DULUTH, GA 30096
******@*****.***
PROFILE
Payroll Supervisor providing
administrative support to staff
members and interfacing with facility,
management, and IT. Strong multi-
tasking skills with the ability to
simultaneously manage several
projects and schedules.
Motivated to support and assist staff
members by being efficiently
observant, recognizing if there is a
need and making sure the need is
met and documents are prepared,
delivered, and organized on time.
Forward-thinking and resourceful,
with good interpersonal skills, a
strong attention to detail and a
positive, upbeat personality.
Advanced abilities in Emdeon,
Centricity and Microsoft Office.
Proven success in consistently
handling crucial issues
diplomatically.
Proficient in communicating
effectively, both orally and in writing,
with staff members, management,
clients and patients.
Extracting financial data from various
reporting systems and suggesting key
operational changes. Expertise
experience in insurance procedures,
medical terminology and hospital
billing systems.
ACTIVITIES AND INTERESTS
Travel, swimming, music, art,
cooking, reading and exercise.
EDUCATION
HEALTHCARE
ADMINISTRATION
DEVRY BUSINESS SCHOOL
06/2014
MEDICAL COLLECTIONS SPECIALIST – Vital Recovery Services 02/2008 – 07/2012
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Oversaw disputes resolution and reconciliation for over 500 client accounts.
COLLECTIONS SPECIALIST – Titan Management Services 02/2005 – 02/2008
• Recorded information about customers' financial status and collections status efforts.
• Overcame objections by applying advanced training and persuasion techniques.
• Reviewed accounts to determine payment plan compliance. Determined impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
• Negotiated credit extensions to assist customers in paying overdue accounts. Managed manual and automatically dialed outbound calls in call center environment.
• Negotiated rates with customers and entered payments into accounting system.
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
KEY SKILLS AND CHARACTERISTICS
I have strong interpersonal, organizational, written and communication skills. I can work very well either as part of a team or individually. I also have strong problem-solving skills, I pay meticulous attention to detail, and I am very poised under pressure. I type 90 WPM, I have knowledge of MS Office Suite and I have also operated Vfficient and Prism H.R. software. I can operate office equipment such as telephones, scanners, photocopiers, fax machines, printed check machines and stamping machines.
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