Customer Service Technical Support

Ruben Cortez

Oxnard, CA ***** 805-***-**** *******@*****.***

Objective

Highly motivated and enthusiastic individual with a passion for learning and a desire to make an impact. Seeking a position where I can utilize my skills and experience with the opportunity for growth personally and professionally.

Skills & Abilities

· Excellent in person and telephone communication

· Highly motivated, can adapt to any working conditions

· Well organized and efficient work mannerisms

· Experienced in Microsoft computer programs, MS office, Google Drive, Power point, Excel

· Ability to multitask, pay high attention to detail

· Perform efficiently in a high paced working environment Experience

PAYSAFE COMPANY MERCHANT ACCOUNT LIAISON 10/2018-05/2024

· Managed the onboarding process for new merchant accounts, ensuring smooth and efficient setup

· Acted as the primary point of contact for merchants, addressing inquiries and resolving issues promptly

· Conducted regular account reviews to ensure compliance with regulations and company policies

· Analyzed transaction data to identify trends and provide actionable insight to merchants

· Monitored merchant accounts for suspicious activity and implemented fraud prevention measures

· Assisted in the development of marketing materials and educational resources for merchants LEADERS MERCHANT SERVICES INSTALLATION SUPPORT REPRESENTATIVE 01/2016-07/2018

· Provided technical support and guidance to customers during the installation of the products/systems

· Troubleshot and resolved installation related issues, both remotely and on-site

· Collaborated with engineering and product teams to address and resolve complex installation issues

· Maintained detailed documentation of installation processes, issues, and resolutions for future reference

· Delivered exceptional customer service, ensuring high levels of customer satisfaction throughout the installation process

NEW STAR FRESH CUSTOMER SERVICE DISPATCHER 09/2009-09/2015

· Coordinated and scheduled service calls and dispatches for field technician based on customers needs

· Acted as the main point of contact for customers, addressing inquiries and resolving service related issues promptly

· Utilized dispatch software and systems to track and monitor the status of service calls and technician locations

· Maintained accurate and detailed recorders of service calls, customer interactions, and technician assignments

Education

2022-2023 CAL STATE LONG BEACH/COMPLETED COURSE IN DIGITAL MEDIA MARKETING 1996-1998 DEVRY UNIVERSITY /BUSINESS ADMINISTRATION 1992-1996 CHANNEL ISLANDS HIGH SCHOOL

Volunteer community service

Participated in community and state elections

Reached out to members of the Tri counties central labor council Participated in community walk and canvased neighborhoods as well as phone banking

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