Client Support Team Leader
Resume:
ROBERT
GRAY
*********@*****.***
Sacramento, CA 95823
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SKILLS
Complaint resolution
Coaching
Mentoring
Task delegation
Issue resolution
Client communication
Client support
Lean manufacturing
Performance improvement
Evaluating employee work
Employee evaluation
Documentation and reporting
Workflow management
Deadline management
Giving constructive feedback
Leadership
Meeting facilitation
Program development
Safety processes and procedures
Coaching and mentoring
Problem-solving
Analytical thinking
Goal setting
Key performance indicators
Process improvement
Overtime management
People management
Relationship building
Employee training
Complex Problem-solving
Team building
Staff training
Loss prevention
Team assessment
Quality improvement
Overseeing daily activities
Attention to detail
SOP adherence
Onboarding and orientation
Team Check-ins
Technical support
Work planning
Daily workflow improvement
Conflict resolution
Flexible schedule
Leading team meetings
Safety
Work Planning and Prioritization
Strategic planning
Team motivation
Staff education and training
EDUCATION
San Joaquin Valley College
Sacramento • 06/2010
Criminal Justice
CERTIFICATIONS
Certified Forklift Operator
PROFESSIONAL SUMMARY
Dynamic Team Leader at MARY ANN'S BAKING CO. INC. with a proven track record in performance improvement and employee training. Expert in lean manufacturing and conflict resolution, I foster strong relationships to drive team success and enhance operational efficiency. Committed to safety and quality, I consistently achieve organizational goals.
WORK HISTORY
MARY ANN'S BAKING CO. INC. - Team Leader, Manufacturing
8371 CARBIDE CT, Sacramento, CA, 95828-5636 • 03/2020 - 07/2025
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assisted in recruitment to build team of top performers.
Frequently inspected production area to verify proper equipment operation.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Educated staff on organizational mission and goals to help employees achieve success.
Observed packing operations to verify conformance to specifications.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Evaluated customer needs and feedback to drive product and service improvements.
Fed Ex Ground - Delivery Driver
Sacramento, CA • 03/2007 - 03/2019
Maintained an upbeat, positive attitude in a busy, customer-focused environment.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed rush deliveries on tight timetables to satisfy customer needs.
Completed on-time deliveries by choosing best and most efficient routes.
Loaded truck and properly secured items to prevent damage for deliveries.
Delivered packages to customer doorsteps and business offices.
Kept detailed mileage and fuel reports to track overall fuel costs.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Expedited deliveries to meet customer deadlines and requirements.
Verified accuracy of all deliveries against order forms.
Managed customer inquiries and complaints in a polite and professional manner.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Documented mileage, deliveries, pickups, customer issues and damages.
Inspected load security and checked for damages.
Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Filled out load paperwork and DOT-mandated log books.
Kept detailed records of deliveries and money received from customers.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Minimized company liability and risks to loads by obeying traffic laws.
Worked with road knowledge, GPS systems and paper maps to navigate planned routes and make adjustments.
Protect people and equipment from hazardous materials by using correct procedures.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Successfully avoided time delivery delays by carefully planning best routes.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
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