Data Entry Customer Service

Vanessa Gradilla

+1-872-***-**** *********@******.*** Chicago, IL

WORK EXPERIENCE

Office Manager, Beloved Community Family Wellness Center May 2024 - Present

• Coordinated and scheduled appointments efficiently to optimize patient flow and clinician availability.

• Oversaw daily office operations to ensure a productive and organized work environment. Patient Access Representative, Beloved Community Family Wellness Center August 2018 - May 2024

• Facilitated efficient patient registration processes to enhance the overall experience for new clients.

• Verified insurance coverage and benefits to ensure seamless billing and minimize patient costs.

• Delivered exceptional customer service by addressing patient inquiries and resolving issues promptly.

• Maintained high levels of data entry accuracy to support effective record-keeping and streamline operations. Patient Access Representative, Christian Community Health Center February 2016 - August 2018

• Ensured data entry accuracy by meticulously reviewing and updating patient information in electronic records.

• Facilitated patient registration processes to streamline onboarding and improve patient experience.

• Coordinated and scheduled appointments efficiently to optimize clinic workflow and enhance patient satisfaction.

• Performed insurance verification to confirm eligibility and ensure proper billing practices.

• Demonstrated strong customer service skills by addressing patient inquiries and resolving issues promptly. Team lead, Walgreens

May 2013 - June 2014

• Led team performance management initiatives to optimize productivity and enhance overall effectiveness.

• Designed and implemented training programs to improve employee skills and knowledge across various departments.

• Coordinated shift schedules to ensure adequate staffing levels and maintain seamless operational flow.

• Ensured compliance with industry standards and regulations through rigorous monitoring and assessment practices.

• Enhanced customer experience by developing strategies that prioritized satisfaction and engagement. Cashier, Walgreens

November 2007 - June 2014

• Handled cash transactions accurately while ensuring proper cash management protocols were followed.

• Promoted sales through effective product presentations and engaging customer interactions.

• Assisted customers by providing personalized support and addressing inquiries to enhance their shopping experience.

• Managed inventory levels to ensure optimal stock availability and minimize overstock situations.

• Processed transactions efficiently, maintaining a high level of accuracy and customer satisfaction.

• Maintained cleanliness of the sales floor and work areas to create a welcoming environment for customers. EDUCATION

Gage Park high school

2003-2007

High School Diploma

SKILLS

Account Receivables, Accounts Payable, Certified Payroll, Data Entry, Meeting Coordinating, Microsoft Excel, Multi Tasking, Office Management, Outpatient, QuickBooks Software, Receptionist, Scheduling CERTIFICATION AND LICENSES

Certificate of Training 2025

Certificate of Completion 2024

Certificate of Completion 2024

Certificate of Completion 2024

Certificate of Completion 2024

CPR 2023

Certificate of Completion 2023

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