Customer Service Data Entry

Juliann Lee, Benefits Representative

Longview, **604, US, +1-903-***-****, *********@*****.***

SUMMARY Dynamic professional with extensive experience in customer service and administrative support. Over 13 years of expertise in enhancing sales operations through effective communication, problem-solving, and data management skills. Proven track record of managing contracts and supply orders, utilizing tools like Excel and SAP to drive efficiency. Committed to delivering superior support to clients and team members, capable of thriving in remote environments to meet the evolving needs of employers. WORK EXPERIENCE

11/2020 – Present Assistant Manager, O'Reilly Auto Parts Marshall Oversee daily operations and ensure adherence to company policies. Facilitate employee training and development to enhance team performance.

Coordinate inventory management, optimizing stock levels to meet customer demands.

08/2016 – 01/2019 Personal Assistant to Sales Reps, CSR, Great American Opportunities, LLC

Nashville, TN

Supported sales representatives with contract management and supply order coordination for fundraising initiatives.

Leveraged Excel and EzTrak software to upload and manage critical sales data.

07/2005 – 01/2019 Customer Service Support for Sales Force, CSR, Great American Opportunities, LLC

Nashville, TN

Managed inbound calls to provide exceptional customer service in a busy call center environment.

Placed and tracked supply orders, ensuring timely fulfillment of product requests.

Investigated challenges faced by sales consultants regarding supplies, orders, and client subscriptions.

Collaborated with trucking companies to coordinate and confirm deliveries for materials and products.

Utilized Excel, Word, SAP, and Windows to efficiently complete administrative tasks.

08/2003 – 05/2005 Bridal Gown and Wedding Consultant and Store Manager, Bridal Warehouse

Goodlettsville, TN

Provided personalized customer sales and service for bridal gowns, bridesmaid dresses, and prom gowns.

Advised customers on accessories and color choices to enhance their selections.

Recommended alterations and performed minor alterations on tuxedo pants and jackets.

Executed cleaning duties and maintained store appearance. Managed store schedules and handled daily deposit counts at the end of each business day.

EDUCATION

09/1987 – 03/1989 Northwestern Business College

Associate in Business Management and Support

Portland

SKILLS Personal Assistant Experience Sales Support Store Management Experience Merchandising

Assistant Manager Experience Customer Service

Inventory Control Excel

EzTrak Word

SAP Windows

Communication Leadership

Customer Satisfaction Self-Motivation

Teamwork Detail-Oriented

Verbal Communication Written Communication

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