Concierge, white glove service, guest experience, account management
Resume:
Tomás Paddack
Los Angeles, CA
*******@*****.*** 650-***-**** https://www.linkedin.com/in/tpaddac90045
Experienced hotelier with experience in concierge services and operations. Skilled at enhancing guest experiences and improving customer satisfaction. Proven track record in team management and vendor relations. Proficient in NetSuite, Delphi and office administration. Fluent in English and Spanish at a native level.
Work
Lead Concierge
HWH Luxury Living
June 2025-Present
●Increase guest experience and improve resident relationships.
●Provide White Glove service to the residents and their guests.
●Collaborate with the other concierges to ensure communication is passed down efficiently.
●Maintain a clean and orderly lobby.
Freelancer
Outlier AI-Oakland, CA
February 2024-June 2025
●Reviewed AI-generated prompts, ensuring accuracy, truthfulness, and proper grammar.
Sales Manager
Twenty-Four Seven Hotels
El Segundo, CA
July 2023-December 2023
●Enhanced strategies for Group Sales and Local Catering market at the Doubletree by Hilton LAX.
●Ensured comprehensive white glove service for guests and clients.
●Secured a $2.5M business deal in Q4 2023 for 2024 with the MEPS program.
Operations Executive
Lucence- Palo Alto, CA
April 2021 - August 2022
●Worked alongside Vice Presidents, Lab Managers, and Commercial Sales Team to enhance liquid biopsy product visibility.
●Collaborated with Finance in Singapore to generate purchase orders in NetSuite.
Senior Process Executive
Facebook - Mountain View, CA
March 2019 to November 2020
●Member of the Media Integrity Team managing celebrity social media accounts.
●Facilitated cross-functional interactions to achieve established KPIs.
Front Desk Manager
Hampton By Hilton Traverse City
Traverse City, MI
December 2015-May 2016
●Oversaw Front Office operations, maintained Guest Satisfaction scores above 90%.
Director of Sales
Interstate Hotels & Resorts - Traverse City, MI October 2012 to February 2014
●Worked with Vice Presidents at IHG to rebrand Holiday Inn West Bay as a four-star hotel.
●Delivered exceptional white glove service by proactively anticipating and addressing guest needs.
Director of Sales
Windsor Hospitality
San Luis Obispo, CA
October 2011 to April 2012
●Served as the Task-Force Director of Sales.
●Focused on year-over-year growth in the association market out of Sacramento and the SMERF market in San Luis Obispo.
Director of Sales and Marketing
Hilton Worldwide - Burlingame, CA
October 2005 to February 20 11
●Directed sales strategies alongside General Manager and Area teams to achieve year-over-year market share growth at DoubleTree by Hilton San Francisco Airport.
●Secured Southwest Airlines as a client for three years.
●Trained the Sales & Catering Team in new account development from solicitation through closing.
Corporate Sales Manager
Hilton Worldwide - Burlingame, CA
May 2004 to October 2005
●Increased market share for Corporate Group Sales at Doubletree by Hilton San Francisco Airport.
Sales Manager
The Madison
Washington, D.C.
April 2003 to May 2004
●Reopened The Madison as a four-star, four-diamond hotel, including an award winning restaurant, Palette.
●Increased marketshare in the transient association and law firm markets.
Education
Master's in Business Communications
American University - Washington, DC 1998
Bachelor's in Spanish Literatures
Catholic University of America-Washington, DC 1993
Skills
●Relationship Building
●Effective Communication
●Guest Experience
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