Love working with people, I'm a fast learner

Heather Edwards

MARTINSVILLE IN, *****

*****************@*****.*** - 765-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Division of Family Resources Bloomington, In

May 2017 to May 2024

State Eligibility Consultant, Eligibility Specialist, Eligibility Assistant, Doing interviews for food stamps, Medicaid, and Tanf. Updating cases with what is turned in, scheduling, copying, date stamping, answering phone calls transferred to me, helping front desk with clients Licensed agent

Bloom Insurance Agency - Bloomington, IN - October 2015 to May 2017 I worked last season as a marketing associate for IU Health Care. I would be the first contact for the customer who wanted insurance. I gathered information, qualified them for a plan as well as noted what they needed in a plan. Once qualified for a plan I would transfer to a licensed agent. I was furloughed in May. I was brought back in July for Sales Sentinel/ Ascend plans which were support programs for licensed agents all over the country. I became a licensed agent at the end of July and as of end of September I was moved to my current position working for Memorial Hermann. I sold Medicare advantage plans in Texas. I currently hold licenses in Indiana and Texas... I have also done customer service for Mdwise marketplace... Assistant Store Manager

Village Pantry - Martinsville, IN - June 2013 to October 2015 I started working as third shift bakery and cashier . By October I was first shift cashier and second assistant. I then became the only assistant as of April 2014. I did the ordering for the whole store, schedule, inventory, opening & closing bookkeeping, banking and hiring for the store. I also raised the sales for the kitchen department within a month of working as baker. I was the acting manager for the store when they took our manager for another store. I also travelled to other stores to help clean and get them back on good standing. Seasonal Cashier

Sears - Bloomington, IN - November 2012 to January 2013 I was hired on as a seasonal cashier with hopes of becoming regular! I helped customers with their purchases! Third shift cashier

Walmart - Plainfield, IN - July 2012 to November 2012 I worked as an overnight cashier and in the electronic department! I helped customers with their purchases and answered any questions that I could! I left due to third shift was taking to much time away from my son and with being the only one home during the week with my son due to my husband working out of town during the week!

Personal Caregiver

Gordon Coleman - Anderson, IN - August 2010 to June 2012 I moved to Anderson to help take care of my grandfather. In march of 2011 we almost lost him due to an obstructed bowel! He became unable to care for himself or take care of himself! If I wouldn’t have helped take care of him he would have had to stay in a nursing home! He had to have 24 hour care! I learned how to use and attach a portable iv for him to have iv fluids for 4 hours a day, was trained in how to do take care of his colostomy bag and the newest ostomy bag that they had to attach due to his condition! I took care of his daily meds, and dr appointments and as well as the visiting nurses! He also had to have therapy to help gain his strength back from his seven surgery’s that he survived in 3 weeks! He is now able to care for himself and that is why I moved back home!

Energy assistance caseworker

SCCAP - Bloomington, IN - August 2008 to June 2010 I work the clients files to figure out if they are eligible for assistance thru the program. I see clients in the office for their appointments during the energy assistance program year. Talk daily to the clients, vendors and help problem solve. Use fax machines, copiers, email, internet, office applications, and anything else that pertains to the Eap program on the computer.

Customer Service Representative

Duke energy - Plainfield, IN - June 2005 to June 2008 I have been in customer service since starting in June. I have worked with customers, computers, entered orders, lots of data entry, and did trouble calls (which included power outages, entrapments, and fires. I also worked in the revenue collections department. That entailed finding old accounts that were not paid and tracking down the persons new accounts and transfer the bill to their new account. As of December 2007 I transferred to the Bloomington local office taking orders with customers and discussing their bills. The Bloomington office closed June 17th, 2008.

EDUCATION

Diploma in Business math and computers

Madison heights - Anderson, IN

1989 to 1993

SKILLS

Computers, office equipment, love, helping people, fast learner,

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