Project Manager Management
Resume:
Laura A. Osborne
Project Manager
*******@*******.*** • 720-***-****
LinkedIn URL • Colorado Springs, CO
Visionary transformation project manager with 20+ years of exemplary leadership experience. Skilled in orchestrating complex, cross-functional projects spanning various industries, with focus on change management and organizational transformation. Recognized for building successful project teams and nurturing talent through effective coaching and mentoring. Possessing advanced technical project management skills, excels in defining project scope, mitigating risks, and prioritizing tasks to ensure successful execution. Keen eye for detail and adherence to project management best practices, driving projects to completion while maintaining clear and effective communication. Areas of Expertise
Project Management
Stakeholder Management
Risk Assessment
Communication Skills
Team Leadership
Resource Allocation
Compliance Standards
Change Management
Cross-functional Collaboration
Performance Management
Project Evaluation
Task Assignments
Vendor Management
Project Documentation
Issue Resolution
Professional Experience
Thomson Reuters/Elite, Colorado Springs, CO (Remote) 08/2022 – 10/2023 Senior Business Applications Consultant – Mid-size Law Firms Consulted and delivered training services for Elite accounting software modules to midsize law firms. Collaborated with cross-functional teams to transform client requirements into actionable work plans. Generated comprehensive project documentation, encompassing functional requirement definitions and training strategies. Spearheaded issue resolution communication channels to expedite the timely resolution of project challenges.
● Led business application consulting for two pivotal mid-sized law firm projects, ensuring seamless implementation.
● Orchestrated successful go-live of a critical client project as Lead Business Applications Consultant, driving operational excellence and client satisfaction.
Lynn, Jackson, Shultz & Lebrun, P.C., Rapid City, SD 09/2021 – 07/2022 Executive Director
Spearheaded strategic leadership and provided clear direction to firm and administrative team. Negotiated and executed all insurance policies, meticulously managing health, welfare, and liability policies. Facilitated daily interactions with management committee, attorneys, administrative staff, and committees. Directed management of administrative and legal support staff, including recruitment, training, and performance assessments. Orchestrated HR functions, encompassing recruitment, professional growth initiatives, and fostering positive employee relations. Formulated and executed financial plan for firm, ensuring fiscal responsibility and strategic allocation of resources. Supervised office services and facilities, optimized staffing configurations, and negotiated lease agreements. Managed technology functions, including devising comprehensive technology plan and overseeing software/hardware procurements.
● Spearheaded development of new operating account reconciliation procedure, ensuring accuracy through systematic balancing reports.
● Revamped onboarding process for staff and attorneys, incorporating comprehensive policy and system overviews.
● Introduced and executed a new evaluation program for legal support and administrative staff, enhancing performance management.
● Led development and implementation of cross-training initiatives for staff, improving proficiency across general ledger, payroll, client-accounting systems, and performance evaluations. Osborne and Associates, LLC (O+A), Richmond, VA 09/2013 – 09/2021 Managing Director
Founded multi-disciplinary consulting firm, specializing in marketing, interior design, project management, furniture procurement, accounting, and finance. Expanded operations in 2018, introducing prestigious German seating line across Virginia, Maryland, Delaware, and the District of Columbia. Targeted corporate, healthcare, and higher education markets to drive business growth and market penetration. Led all aspects of business development, client relations, and project Page 2 3
execution. Directed interior design projects and managed furniture procurement processes. Provided expert guidance on accounting and finance matters to ensure sustainable growth.
● Developed website for start-up law firm, overseeing content creation, artwork design, and logo development.
● Managed renovation project for professional services office space, including space reconfiguration, finish specification, furniture selection, and procurement.
● Secured sale of over 1K chairs to Old Dominion University and University of Delaware, establishing significant partnerships in education sector.
Kaplan Voekler Cunningham and Frank, a Professional Corporation, Richmond, VA 10/2012 – 09/2013 Director of Administration
Spearheaded strategic leadership and provided direction to both firm and administrative team. Negotiated and successfully renewed all insurance policies, encompassing health, welfare, and liability policies, integrating a long-term care benefit. Facilitated daily interactions with the Board of Directors, shareholders, attorneys, and administrative staff. Directed and supervised all administrative and legal support staff, including recruitment, training, and performance evaluations. Managed comprehensive human resource functions, focusing on recruitment, professional development, and fostering positive employee relations. Formulated and executed robust financial plan to optimize firm performance. Supervised office services and facilities, optimizing staffing configurations, and negotiating leases. Orchestrated technology initiatives, including development of technology plan and procurement of software and hardware. Oversaw office design and managed relocation to renovated historic building, ensuring seamless transition.
● Directed historic building renovation and relocation project, aligning business needs with architectural design.
● Secured Firm as inaugural client for O+A, establishing foundational partnership.
● Developed and implemented a new general ledger, reporting system, and staff performance evaluation system, enhancing operational efficiency.
Hirschler Fleischer, a Professional Corporation, Richmond, VA 11/2001 – 10/2012 Director of Administration
Provided strategic leadership and management to firm, overseeing all administrative and legal support staff, human resources, office services, facilities, and technology functions. Developed and implemented continuous improvement programs aligned with the strategic plan, prepared, and managed $15M annual expense budget and $275K capital expenditure plan and negotiated insurance policies. Achieved 220% growth to ninety-three attorneys in three years, managed workforce reductions during economic recession, and led successful office relocation and renovation project. Implemented new accounting software, improved system integration and reporting, and completed projects on time and within budget.
Additional Experience
Office Administrator, Brobeck, Phleger & Harrison, LLP, Washington, D.C. Firm Billing & Collections Manager, Brobeck, Phleger, & Harrison, LLP, San Francisco, CA Shift Manager, McDonalds, Boulder, CO
Education
Bachelor of Science in Marketing
Metropolitan University, Denver, CO
Certifications
PMP Certification Courses, eCornell University, 2024 Technical Proficiencies
Smartsheet Salesforce Elite 3E Accounting Software Zoom DocuSign Microsoft Office Suite Page 3 3
Recognition/Activities
Paul Harris Fellow, Susan G. Komen 3Day (60 Miles in 3 Days)
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