Operations Intern Customer Satisfaction
Resume:
Ezechiel Stevenson Oyewale
Annandale, VA *****
******************@*****.***
Professional Summary
Motivated and curious, I thrive in environments where excellence, performance and optimization are the motto. With a passion for logistics and customer satisfaction, analytical skills and meticulousness have always been some of my strengths in my career.
Ambitious and solutions-oriented, I aim to be part of your team and help make a significant contribution to the organization's success. I have a constant desire to learn and assist. I’m always willing to acquire new skills as I seek to be versatile in order to grow and be able to face challenges. Authorized to work in the US for any employer
Work Experience
Owner/Operator Sprinter van
Free Bird Hauling LLC
March 2023 to Present
• Local & OTR Cargo van operator
• More than 2 years experience
• Very professional and ready to go extra mile for client satisfaction Business Management & Operations Intern
National STEM Honors Society (NSTEM)-Boston, MA
August 2022 to February 2023
NSTEM’s mission is to inspire innovation and recognize student excellence from “K to Career” in the fields of science, technology, engineering, and mathematics.
● Facilitated financial sponsorship of 30 national education programs through connection to business partners and relationship management
● Identified and initiated partnerships with corporate sponsors through market research and outreach communication
● Drafted financial proposals for business sponsors and fielded questions about partnership terms Dispatcher & Route Manager
November 2017 to July 2022
● Overseeing the dispatching of cash-in-transit operators to various routes
● Organize the operators' work schedules and draw up itineraries
● Plan pick-ups and deliveries of cash
● Process and check route sheets and other documents
● Monitor and supervise crews to ensure a proper execution of the instructions (more than 60 agents)
● Monitor the itinerary of the various teams to ensure compliance with schedules and resolve operational problems
● Handle and monitor customer complaints
● Regularly monitor and report on key performance indicators (KPIs)
● Inventory management, receiving and processing sales material orders
● Coordinate sales material deliveries and follow up on invoices with the billing department. Assistant Dispatcher
CODIVAL-Côte d'Ivoire
October 2017 to November 2018
CODIVAL is a cash-in-transit, cash-handling and ATM management company. CODIVAL is the market leader in Côte d'Ivoire.
● Receive and process customers’ orders
● Manage sales material stock
● Coordinate material deliveries and administrative follow-up with the invoicing department. Education
Business Information Technology (Certificate)
Northern Virginia Community College-Annandale, VA
January 2023 to December 2023
Logistics and supply chains (Bachelor)
Institut National Polytechnique Houphouet Boigny
January 2017 to December 2017
Skills
• Client/Vendor Relations
• PERT
• Language: Native French speaker, TRELLO, etc.) fluent in English
• Market and Data Analysis
• Salesforce CRM
• Project management (GANTT
• Leadership and communication
• Microsoft Office
• Negotiation
Contact this candidate