Business Analyst Patient Care
Resume:
VERNON DCUNHA
Business Analyst
+1-315-***-**** ***********@*****.*** https://www.linkedin.com/in/vernon-dcunha-a377bb20b/ Utica,NY SUMMARY
Business Analyst professional with around 5 years of experience in business analysis and process modeling, expert in electronic health records integration and strategic project implementation. My key achievements include enhancing project planning efficiency by 15% and developing a financial model that projected a 20% revenue increase and a 15% net profit rise for roadway and transportation enhancements. Seeking a Business Analyst position, where I bring my business analysis and process modeling skills to support your mission of delivering innovative and efficient solutions. Through my role at Universal Health Services and Hexaware Technologies, proficiency in tools such as SQL, Tableau, and MS Excel was demonstrated to analyze vast operational and patient care data, driving strategic decision-making and enhancing operational effectiveness. Additionally, coordination with cross-functional teams has facilitated seamless project integration and compliance with regulatory requirements. EXPERIENCE
02/2024 - Present
Utica, USA
Business Analyst
Universal Health Services
Collaborated with clinical and administrative stakeholders to collect, document, and evaluate the healthcare-related business needs.
Examine patient records, treatment outcomes, and operational data to identify trends and areas for improvement. Defined complex healthcare workflows into brief, readable system requirements and functional specifications. Enhanced Electronic Health Records (EHR) and healthcare applications through identifying gaps within the system and areas of improvement.
Work with IT, data analytics, and compliance departments to guarantee that project objectives sync with regulatory requirements (e.g., HIPAA).
Generated process flow diagrams, use cases, and user stories to convey system improvements and project scope. Actively participate in system upgrades, cloud migrations, and EMR integrations by providing technical inputs and requirement documentation.
Helped with installation, testing, and rollout of health care applications, thus facilitating business continuity and end-user acceptance.
Serve as a point of contact for troubleshooting and resolving system-related issues. Improved efficiency by 20%. Created dashboards and reports to facilitate actionable insights to leadership and improve the operational effectiveness.
Utilized software such as SQL, Tableau, and MS Excel to analyze operational, billing, and patient care data to drive strategic decision-making.
01/2020 - 06/2023
India
Business Analyst
Hexaware Technologies
Worked with cross-functional teams to gather, analyze, and document business requirements for client projects across different industries.
Helped translate the business needs into thorough functional specifications and user stories for the development teams.
I coordinated customer meetings and performed stakeholder interviews to learn of project goals, challenges, and system requirements.
Serve as a liaison between business stakeholders and technical teams, ensuring clear and effective communication. Collaborated in close proximity with development and QA teams to fulfill business requirements and functional needs in deliverables.
Facilitated the development of wireframes, process flow diagrams, and use case scenarios to provide clear representation of proposed solutions.
Involved in User Acceptance Testing (UAT) and offered post-implementation support to facilitate the successful implementation of the project.
Used tools such as JIRA, Confluence, and MS Excel for tracking requirements, documentation, and coordination of projects.
Reports and dashboards were created to track key performance indicators and monitor project progress. Actively involved in validating the requirements and applying the RUP framework throughout the SDLC (Software Development Life Cycle).
Recommended and implemented best practices enhancing system performance, usability, and maintainability. EDUCATION
08/2022 - 08/2024
New York, United States
Master of Business Administration
Utica University
08/2018 - 05/2022
Mumbai, India
Bachelor of Engineering
Mumbai University
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PROJECTS
Infrastructure Business Consultant Robert Novak Trucking LLC 12/2023 - 06/2024 Albany-Syracuse corridor
Infrastructure Business Consultant for roadway and transportation projects Led a strategic business and financial growth initiative for infrastructure development focusing on roadway and transportation enhancements Developed a financial model projecting a 20% revenue increase and a 25% net profit rise through budgeting optimization Designed a scalable execution plan for the development of transportation and road infrastructure Conducted market analysis and feasibility studies, identifying key growth opportunities Enhanced project planning efficiency by 25%, implementing process optimization strategies SKILLS
Cloud Platforms:
AWS, Azure, GCP, Databricks, EMR, Cloud Migration
Databases & Data Management:
MS SQL Server, SQL, ETL, Data Migration, ERP Implementation Data Analytics & BI Tools
Power BI, Tableau, Qlik, Alteryx, Google Analytics, Splunk, Microsoft Excel. Business Analysis & Process Modeling
BABOK, Business Process Modeling, Risk Analysis, Cost-Benefit Analysis, Change Management, Stakeholder Management, Process Flow, Swim Lane.
ERP & CRM Systems
Microsoft Dynamics, Dynamics NAV, JD Edwards, SAP, Salesforce, HubSpot, CRM, ERP Software Development
ASP.NET, Jade, SQL, Python.
Development Methodologies
Agile, Waterfall, Scrum Practices, SDLC(Software Development Life Cycle), RUP Project & Collaboration Tools
JIRA, Asana, Microsoft Project, Confluence, ClearQuest, IBM Rational, Microsoft Office (Word, Excel, PowerPoint), Microsoft SharePoint, Visio, Draw.IO, Gliffy, VMware.
Operating System
Windows (XP, 7, 10), Linux, Mac OS
LEADERSHIP & ACTIVITIES
President, Utica Cricket Club
Led the Utica Cricket Club, increasing membership and securing sponsorships while achieving championships
Secretary & Treasurer, BOND
Managed budget and organized leadership events for BOND, increasing engagement significantly
Secretary, International Students Union
Conducted cultural initiatives through the International Students Union, boosting participation among international students Graduate Senator, Student Government Association
Advocated for graduate students, influencing funding policies while serving in student government
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