Data Analyst Entry
Resume:
Melody Whitaker
Peoria, AZ *****
**************@*****.***
Professional Summary
To obtain a position that challenges my experience and enables me to develop new skills. Work Experience
Mortgage Data Analyst
Rocket Mortgage-Peoria, AZ
August 2020 to Present
Make outbound calls to employers to confirm details of employment for our clients. Request necessary documents from Home Insurance Agents to confirm homeowners insurance is current. Work with other lenders to provide necessary documents to subordinate current liens. Data Entry with a focus on accuracy and efficiency of each loan worked. Work Unit Supervisor
U.S. Government Agency-Phoenix, AZ
January 2020 to August 2020
Over see mail preparation for the US Decennial Census Bureaus operations. Manage all aspects of employee relations, including time keeping and performance reviews. Review proper safety precautions with employees while utilizing heavy equipment and machinery. Customer Service Representative
Progressive Leasing-Glendale, AZ
November 2019 to January 2020
Assist callers with all financial matters and explanations of their lease. Provide quality service to customers in regards to payment arrangements, scheduling and processing payments.
Quality Assurance Lead
Honor Health-Phoenix, AZ
2018 to 2019
Implement service standards which impact customer satisfaction surveys. Manage onboarding process and training of associates across two campuses. Oversee all aspects of robotic equipment including training, implementation and statistical reporting. Front Desk Spa Supervisor/ Group Coordinator
J.W. Marriott Camelback Inn-Scottsdale, AZ
2011 to 2018
Oversee local, group, and member reservations. Ensure accuracy of all guest billing and reservations. Process payroll, employee reviews, personnel files, schedules and training. Implement procedures and ensure goals are met for the department in addition to marketing outlets in the spa.
Develop, implement and promote spa and salon treatments. Assist with sales, marketing, revenue management, and development of employee incentive programs. Manage all aspects of the front desk and in bound call center in addition to overseeing the Vacation Planning department.
Spa Coordinator
J.W. Marriott Camelback Inn-Scottsdale, AZ
2005 to 2011
Assist customers with information regarding spa services, reservations and billing. Advise customers on products from the skin care shop and spa boutique. Process retail transactions in addition to verifying all transactions were properly submitted. Certified New Hire Trainer.
Housekeeping Supervisor
Hilton-Mesa, AZ
2003 to 2005
Support senior management with daily operations.
Coordinated with other departments on the condition of guest rooms. Maintained daily inventory of linens for housekeeping and banquet departments. Ensured that the cleanliness and maintenance for the entire property exceeded company standards. Education
Diploma
The Bryman School-Phoenix, AZ
1993 to 1994
Skills
• Sales Experience (10+ years)
• Outlook (10+ years)
• Analysis skills (10+ years)
• Quality Assurance (2 years)
• Data analysis skills (10+ years)
• Marketing (5 years)
• Concierge (10+ years)
• Auditing (8 years)
• United States Government (1 year)
• Deceniall Census Bureau (1 year)
• Office Management (10+ years)
• Employee Evaluation (10+ years)
• Onboarding (10+ years)
• Mortgage Analyst (5 years)
• Dual Screen Computers (8 years)
• Customer Service (10+ years)
• Mortgage servicing (5 years)
• Microsoft Excel (10+ years)
• Mortgage (5 years)
• Creative Writing (10+ years)
• Multi-line Phone Systems (10+ years)
• Hospitality Experience (10+ years)
• Customer Relationship Management (10+ years)
• Spa Management (10+ years)
• Employee Orientation (10+ years)
• Group Coordinator (8 years)
• Microsoft Word (10+ years)
• Cash Handling (10+ years)
• Employee Supervision (10+ years)
• Call Center (10+ years)
• Administrative Experience (10+ years)
• Excel (10+ years)
• Management Experience (10+ years)
• Employee Engagement (10+ years)
• Call Center Management (10+ years)
• Microsoft Office (10+ years)
Additional Information
Strengths
Leadership, customer service, customer resolutions, administrative duties, problem-solving, creative writing, organizational skills, and multitasking.
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