Customer Service United Arab

* * * * * p h A g u i l a r M o n t e m a y o r – C u r r i c u l u m V i t a e 2 0 2 4

JOSEPH AGUILAR MONTEMAYOR

Deira, Dubai, United Arab Emirates

Email: ******************@*****.***

Contact No. +971-**-***-****

OBJECTIVES

To secure a challenging position within your esteemed organization where I can leverage both my educational background and professional experience to contribute to the organization's humanitarian goals while also advancing my career and personal development.

EDUCATION

Bachelor of Science in Secondary Education

Nueva Ecija University of Science and Technology

Sumacab Este,Maharlika Highway Cabanatuan City

WORK EXPERIENCE

SALES/CASHIER – From August 2021 up to Present

LIFE PHARMACY • DUBAI, United Arab Emirates

Provide exceptional customer service by greeting customers, addressing inquiries, and assisting them in finding products or services they require.

Utilize Point of Sale (POS) systems to accurately process sales transactions, including cash, credit/debit cards, and other payment methods.

Maintain up-to-date knowledge of product offerings, promotions, and pricing to effectively assist customers and promote sales.

Inform customers about current promotions, discounts, and special offers to encourage additional purchases and upselling opportunities.

Assist customers with placing special orders, locating out-of-stock items, and arranging for product delivery or pickup as needed.

Participate in merchandising activities such as restocking shelves, arranging displays, and ensuring the cleanliness and organization of the sales area.

Handle cash transactions accurately, count cash drawers at the beginning and end of shifts, and reconcile discrepancies following established procedures.

Adhere to security protocols and procedures to prevent theft, including monitoring for suspicious activity and following proper cash-handling protocols.

Work collaboratively with team members to achieve sales targets, maintain store standards, and create a positive work environment.

Ensure compliance with company policies, procedures, and regulatory requirements related to sales, customer service, and financial transactions.

Address customer complaints or concerns promptly and professionally, seeking assistance from supervisors or managers when necessary to resolve issues satisfactorily.

Participate in ongoing training programs to enhance product knowledge, sales techniques, and customer service skills, contributing to personal growth and career development. SALES cum SHOP CASHIER – From April 4, 2019 up to May 21, 2021 BRANDS for LESS LLC, Dubai UAE

Job Description:

Process payment transaction through POS.

Communicates effectively and maintain utmost respect to all customers.

Maintains full knowledge of current sales, promotions, policies, exchange and security protocols.

Recommending, helping, locating and obtaining merchandise as per the customers’ needs and desires.

Arranging/displaying merchandises according to its order

Promote Sales.

Maintaining the cleanliness of the outlet and stockroom.

Adhere to all outlets policies, procedures and regulations set to uphold the standards and reputation of the company.

SALES ASSOCIATE / CASHIER/ MERCHANDISER -From May 2015 up to March 2016 BENCH APPAREL- SM City San Fernando Pampanga, Philippines Job Description:

Responsible for providing excellent customer service by offering ideas on the section of clothing.

Handle the task of getting clothes and accessories in the trails.

Making sure the cleanliness of the store in a presentable manner.

Maintaining sales record on a daily basis.

Participating in sales training program to enhance skills and techniques. 2 J o s e p h A g u i l a r M o n t e m a y o r – C u r r i c u l u m V i t a e 2 0 2 4 SALES UTILITY CLERK Form October 2011 up to October 2013 SM APPLIANCE CENTER, SM North Edsa, Philippines Job Description:

Welcoming the customers as they enter the store and Assisting customer in their electronic needs.

Test and demonstrate the product to the customers.

Communicate to the customer about special offers and promos.

Merchandise the items in an eye-catching style for good customer reception.

Place sales order in the warehouse for customer collection.

Assist the cashier in handling purchases details such as; warranties promotional discounts, return etc… SKILLS

Microsoft Proficiency

Good Communication skills

Customer Service Representation

Hardworking

Very capable of multi-tasking

Team-oriented

PROFESSIONAL CREDENTIALS

• CERTIFICATE OF APPRECIATION: ARAB HEALTH 2024 (LIFE PAHRMACY) REFERENCES: Available upon request

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