Customer Service Data Collection

Lakshmi Thootha

Katy, TX ***** 317-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative professional with over 6 years of experience in office management, customer service, and staff coordination. Skilled in data collection, Document Verification, invoice processing, and record keeping with proficiency in Microsoft Word, Excel, SharePoint and employee timesheet management in ADP. Proven ability to maintain office equipment, motivate teams, and foster a collaborative work environment. Seeking to leverage my diverse skill set in a dynamic administrative role.

EDUCATION

• Bachelors in computers applications

• Masters in computer applications

TECHNICAL SKILLS

Operating Systems: Windows 11/10

Web Browser : Microsoft Edge, Google Chrome, Firefox Databases : MS SQL Server

Languages : C, C++, SQL

Other Tools : Office 365 Suite (word, Excel, Share Point, Outlook, Teams) WORK HISTORY

HR Assistant 09/2020 to 12/2024

SRK Systems Inc – Naperville, IL

• Executed and maintained a systematic record filing process to enhance document organization and improve accessibility, promoting efficient document retrieval and compliance with company standards.

• Provided employees with document checklists, verified received documents for accuracy, and facilitated communication throughout the process for new H1B applications and renewals.

• Collaborated with legal counsel to prepare, file, and track new H1B visa petitions, and manage the renewal process for current H1B employees, making sure all submissions were compliant with immigration regulations and submitted within required timeframes.

• Received, sorted, and processed incoming mail and packages, ensuring proper documentation and swift distribution to the appropriate recipients.

• Oversaw the inventory and procurement of office supplies, and processed invoices for payment, making sure financial transactions were completed on schedule and without error.

• Regularly updated employee files to reflect changes in personal details, such as address updates and salary adjustments, keeping information precise and aligned with company policies.

• Entered and maintained employee payroll information with a focus on data integrity, guaranteeing smooth payroll processing.

• Generated Excel Reports to compare employee timesheet hours against vendor timesheet hours.

• Safeguarded the confidentiality and security of employee records and payroll data, adhering to company policies and legal standards for handling sensitive information.

• Managed and processed immigration documents, ensuring their accurate and timely submission to the relevant authorities.

• Prepared and issued formal salary and employment verification letters for employees attending visa stampings, meeting both legal and organizational requirements. Store Manager’s Assistant. 09/2018 to 08/2020

Vivek Flowers – Naperville, IL

• Managed a multi-line phone system, directing calls, relaying messages to staff, and warmly greeting visitors.

• Restocked inventory and placed purchase orders to ensure stock levels were consistently maintained.

• Trained sales associates on product specifications, sales incentives, and effective selling techniques, leading to a notable boost in customer satisfaction.

• Conducted regular store walk-throughs to identify operational issues and take proactive steps to resolve any challenges affecting performance.

• Supervised and mentored staff, providing guidance to enhance skills, meet daily goals, and support career growth.

VOLUNTEER EXPERIENCE

Library Helper

School Name — White Eagle Elementary

Aug 2013-May 2014

• Assisted in cataloging and organizing library materials, improving access to resources for students and staff.

• Supported students in locating materials and encouraged reading by assisting with book checkouts and returns.

• Helped maintain a clean and organized library environment. Room Mom

School Name — White Eagle Elementary

Aug 2014-May 2015

• Organized and coordinated classroom activities, events, and celebrations, enhancing the overall school experience for students.

• Communicated effectively with parents and teachers to ensure smooth execution of events, including field trips, parties, and volunteer schedules.

• Managed supplies and resources for classroom activities, ensuring that all materials were available and on time.

Contact this candidate