Quality Assurance Customer Service
Resume:
Ashley Dotson
Dallas, TX *****
******.**********@******.***
Professional Summary
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I also have experience in quality assurance Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Dollar General-Dallas, TX
December 2023 to Present
include assisting customers in locating and purchasing merchandise, operating a cash register, stocking and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction Packaging
Innovative Staff Solutions-Frisco, TX
September 2023 to January 2024
• Packing, weighing, and labeling completed items for shipment or storage
• Following all company guidelines and safety rules regarding packaging
• Inspecting packages, products, and shipping containers for quality and compliance
• Using packaging materials and tools appropriately and efficiently
• Sorting and assembling orders by destination or category Sales Associate
Forever 21-Frisco, TX
June 2023 to December 2023
responsible for selling our products and services while also taking great care of our customers. Responsibilities include helping with sales, dealing with customer inquiries, merchandising, and maintaining the sales floor's cleanliness, products, signage, and displays. In Home Caregiver
Fedilis-Waxahachie, TX
March 2020 to November 2023
• Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating.
• Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.
• Ensuring the client’s home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework.
• Providing emotional support and encouragement to perform necessary tasks.
• Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.
• Transporting or escorting the client to medical and other appointments.
• Monitoring and reporting changes in health, behavior, and needs. Call Center Agent
Teleperformance-Shreveport, LA
June 2020 to November 2022
Primary responsibilities. Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Collected customer feedback and made process changes to exceed customer satisfaction goals. Maintained up-to-date records at all times.
Garment Inspector
Cintas-Bossier City, LA
March 2016 to May 2020
• Monitoring and examining each stage of production.
• Ensuring that all testing is performed to the highest standards.
• Distributing written Quality Assurance results to appropriate parties.
• Monitoring all inspection and testing equipment to ensure current and valid calibration.
• Writing up evaluations and assessments.
• Reading blueprints and specifications.
• Conducting quality audits and surveys.
• Checking that production methods meet relevant legislation.
• Recommending changes to a production process.
• Making sure that company employees follow documented procedures and standards.
• Carrying out final inspections.
• Identifying unsafe working practices.
• Looking out for defects in a product.
• Making sure that labels are accurate.
• Discussing inspection results and conclusions with production managers.
• Performing inspections of purchased parts.
• Entering inspection results into a database.
Quality Assurance Analyst
Cintas-Bossier City, LA
March 2016 to April 2018
Quality Assurance
Creates audit reports
Follows up on audit corrective action
Conducts process audits
Conducts systems audits
Conducts product audits
Final inspection
Receiving inspection
Process inspection
Uses measuring instruments
Ensure product meets requirements
Education
High school diploma
Parkway High School
Skills
• Problem Solving
• Customer service
• Creativity
• Self-Control
• Positivity
• Calibration
• Micrometer
• Clear communication
• Supervising experience
• Quality Inspection
• Customer Service (8 years)
• Quality Control
• Forklift
• Taking Responsibility
• Data Entry (Less than 1 year)
• Management (2 years)
• Ethic Time Management
• Handling Pressure
• Quality assurance
• Phone Etiquette
• Microsoft Excel
• Quality control
• Internal Audits
• Adaptability
• problem
• Leadership
• solving (6 years)
• High customer service standard
• Quality Audits
• Conflict management
• solving ability
• Auditing
• Listening
• Time Management (8 years)
• Cash register
• Hospitality
• Collaboration
• Strong Work
• fast learner (5 years)
• Sales (5 years)
• Humor
• Self-Confidence
• RECEPTIONIST (Less than 1 year)
• Blueprint Reading
• Quality Assurance
• Strong problem
• RETAIL SALES (3 years)
• Critical Thinking
Certifications and Licenses
Driver's License
Forklift Certification
November 2023 to November 2026
Food Handler Certification
September 2023 to September 2025
Contact this candidate