Call Center Customer Service

MISTY AUSTIN

*** **** ******** *** ******** PA **834 · 814-***-****

*************@*****.***

HIGHLY MOTIVATED, RELIABLE PROFESSION SEEKING A PROFESSIONAL THAT WILL BEST UTILIZE MY SKILLS.

EXPERIENCE

MAY 5 2025 TO PRESENT

CONDUENT-CUSTOMER SERVICE ASSOCIATE 1

ASSISTING MEMBERS WITH HRA, HSA, FSA, DCRA, INVESTMENT, ACCOUNTS. ASSIST WITH REIMBURSEMENTS, BILL PAY, BALANCES, CARD ORDERS, SUBMITTING CLAIMS. EXPERIENCE WITH SALESFORCE AND FISERV. TROUBLESHOOTING. ASSISTING WITH LOCKED/UNLOCKING ACCOUNTS FOR MEMBERS. RESET USERNAMES AND PASSWORDS. UPDATING EMAIL/PHONE NUMBERS. SENDING EMAILS. INBOUND CALLING.

JULY 2024 – MARCH 4, 2025

OMNI INTERACTIONS, GBA – HEALTHCARE-MEDICARE

Answering phones, entering members information in CRM, placing orders, card replacements, balance inquiries, card and catalog requests. Update phone numbers, and emails, tracking orders, transactions history, past and previous benefits, troubleshooting, eligible product inquiries, store locations, and bill pays.

AUGUST 2021 – MAY 1 2024

CALL CENTER REP, GUIDE, FOR ASSURANCE LIVEOPS

Answering phones, Assisting customers, Confirming their information that is in the computer system, transferring them to the proper Licensed Agents. Agents are Health, Home, Medicare, Life, or Auto and Mortgage. Outbound Calling

MARCH 2021- AUGUST 2021

CALL CENTER REP, ARISE VIRTUAL SOLUTIONS, ROADSIDE ASSISTANCE

Answering phones, setting up Roadside Assistance Request, such as tow service, flat tire, and lockout service. Speaking with customers, service providers, and other agents professionally to make sure the customers and safe and getting service to them in a timely manner. Also, follow up calls to the customers and service providers for an ETA when needed. Inbound Calling

AUGUST 2011-MAY 2020

MACHINE OPERATOR, GKN SINTER METALS

Maintaining good quality product to the customers satisfaction. Following proper procedures to ensure there are not defective products. Operating quality control computer programs.

MARCH 2004-AUGUST 2011

CERTIFIED NURSING ASSISTANT, GUY AND MARY FELT MANOR

Help residents with personal hygiene. Assist residents with getting out of bed and helping them to the restroom. Feeding residents who are not able to feed themselves, and assist with getting residents dressed. Document resident health chart.

EDUCATION

JUNE 1993

HIGH SCHOOL, PORT ALLEGANY JR.SR. HIGH SCHOOL

Business Curriculum

AUGUST 1991-JUNE-1993

ADVANCED OFFICE PRACTICE/ACCOUNTING, SENECA HIGHLANDS VOCATIONAL TECHNICAL SCHOOL

SKILLS

Accounting

Office Procedures

Quality Control Knowledge

Computer Program Proficient

Evolution Travel Academy – Travel 101 Certification

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