Customer Service Patient Care

D’Andre Rhyan

*** ******* ***, ********, ** *****

Phone- 224-***-****, E-Mail: *********@*****.***

An accomplished and dedicated professional with considerable experience years. Skilled in lies in supervising clients, distributing medications, documentation regarding patient care, billing, operate all machines. Effectively interact with cross-functional departments to streamline operations and achieve business success in fast-paced environments. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. Excels in balancing multiple tasks within deadline-driven atmospheres while providing top-level customer service and maintaining strict attention to detail. Fluent communicator with exceptional mentoring skills in transforming a low-performing team into a high-caliber workforce coupled with proven abilities to work with cross-functional and multidisciplinary teams. I have a solid track record in achieving the set goals and delivering my personal best at every step to provide optimal results.

Skill Areas: Client Supervision Documentation New Hire Trainer Billing Equipment Maintenance Customer Service Microsoft Products, IE: Excel, Word, PowerPoint & Access Communication & Leadership Skills

Technical Skills Area: Attention to detail Problem Solving Troubleshooting Skills Critical Thinking Case Management Interviewing and Reporting

PROFESSIONAL EXPERIENCE

Kiley Developmental center (May 2023 – Present)

Mental Health Technician

Direct care: Providing hands-on care for patients, such as bathing, feeding, and dressing

Monitoring: Monitoring patients’ conditions and vital signs, such as blood pressure.

Therapeutic care: Overseeing medications and participating activity.

Treatment and habilitation: Participating in the implementation of treatment programs and observing patients’ reactions.

Documentation: Recording care, treatment, and progress in patients’ treatment plans.

Teaching: Teaching patients how to care for themselves and develop daily living habits.

Escorting: Escorting patients to recreational activities and other areas of the facility.

state of Wisconsin (July 2022 – May 2023)

Probation and Parole Agent

Assesses the needs and risks for probation clients to determine appropriate supervision strategies.

Councils and refers probationers to specialized treatment services.

Evaluate probationers’ case and state of mind then collect and record data for court use.

Assists probationers with securing employment or maintaining contacts with employment agency and securing employment interviews.

Conducts investigations of the home, work, and social environment of probationers.

Responsible for preparing, verifying, and submitting accurate investigation reports and case records for pre-sentence clients to sentencing court, parole board, and others in accordance with procedures and policies.

Conducts drug screening and issue warrant when required.

Create court appearance notices, revocation document, and other documents for circuit court.

Enforce compliance of court orders by supervising probationers and communicating expectations.

Terminate cases for probationers once successfully completed utilizing the policies in place.

Lake Behavioral Hospital (June 2019 – July 2022)

Mental Health Technician

Supervise clients on the unit and restraint clients when needed.

Responsible for distribution of medication, documentation of patient care, and training new hires.

Awarded as an employee of the month

Allendale (Nov 2018 – June 2019)

Mental Health Technician

Responsible for billing, medication distribution, and restraints for clients as needed.

Liable for training new hires.

Accorded as the employee of the month.

Eagle Foods (Oct 2017 – Nov 2018)

Sanitation Coordinator

Responsible for supervising/coordinating 8-10 employees, following all safety rules/SDS safety data sheet, and operating all machines.

Possessed excellent manufacturing practices, mixed/handled chemical concentrates, and utilized powered cleaning equipment.

Lincare (June 2016 – Oct 2017)

Service Representative

Delivered oxygen/nebulizer tanks.

Worked as an emergency on-call representattive.

Responsibilities included: observing, evaluating, and maintaining equipment, verifying insurance information, and completing paperwork daily.

Directed customer service.

Good Guys Auto (May 2016 – Aug 2018)

Front Desk Receptionist

Responsible for answering phones, preparing, reviewing, and faxing documents, timely scheduling test drives/ appointments, ordering car parts, and handling all customer complaints.

Zion District 6 (Nov 2009 – April 2016)

Paraprofessional

In charge of the alternative learning program.

Reintroduced at-risk students into the school population.

Taught life skills, tutored, and coached multiple sports.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Diploma: Ashworth College HVAC Expected Completion March 2023

Diploma Waukegan High School June 2005

Diploma: Network Programing Computer System Institute June 2010

Certification:

CPR certified,

Mental Health Studies- Suicides, Violent Behavior and Substances Abuse

Paraprofessional certified

CompTIA A+ certifications

Construction Certification:

HVAC-Compressions and Refrigerated Containers

Marine Refrigeration and Climate Control

Critical Facility: Critical Infrastructure

Hazmat

Forklift (stand-up, sit down, pallet jack, and scissor lift) certified

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