Customer Service Delivery

TONYA CAWOOD

Varnville, SC • **********@*****.*** • 843-***-****

PROFESSIONAL SUMMARY

Customer service and operations professional with 15+ years of experience in retail management,

business account support, and service delivery. Skilled at resolving customer concerns, training teams, and driving satisfaction across retail, contract, and service environments. CORE SKILLS

• Customer Relations & Service Recovery

• Conflict Resolution & Complaint Handling

• Staff Training & Team Leadership

• Business Account & Contract Support

• Scheduling & Payroll Accuracy

• POS & Transaction Management

• Microsoft Office (Word, Excel)

EXPERIENCE

Family Dollar — Walterboro, SC

Store Manager Apr 2022–Present

• Lead daily store operations, staff training, and service delivery.

• Resolve escalated customer concerns, maintaining loyalty.

• Manage scheduling, payroll, and compliance with company standards. Evanesce — Early Branch, SC

Quality Assurance Technician Sep 2021–Apr 2022

• Performed product inspections to ensure compliance and quality.

• Supported production teams in resolving customer-impacting issues. U.S. Postal Service — Savannah, GA

Postal Clerk Nov 2019–Jan 2021

• Assisted customers with shipping, payments, and specialized services.

• Maintained accuracy and timeliness in mail handling. Fred’s Super Dollar — Varnville, SC

Operations Manager Jun 2013–Jun 2018

• Supervised up to 15 employees with focus on customer service.

• Handled escalated complaints and ensured timely resolutions.

• Managed vendor relationships, inventory audits, and payroll accuracy. Office Depot Business Solutions — Virginia

Service Consultant (2007–2011) / Territory Development Manager (1 yr)

• Supported small, mid, and large business accounts, including contract customers.

• Delivered tailored product/service solutions and trained clients on ordering systems.

• Increased revenue through consultative service, upselling, and account retention. EDUCATION & TECHNICAL SKILLS

High School Diploma — Bowie High School, Bowie, MD Microsoft Office Specialist (Word & Excel, 2019) • POS Systems • Compass Payroll

Contact this candidate