Customer Service Data Entry

Professional Summary

Skills

Work History

Education

D. ABBIE EDWARDS

Jacksonville, FL 32211 904-***-**** ***********@*****.*** Consistent, Hard working, Highly Motivated Individual with 20 years of experience in customer service is looking to improve position in the workforce and expand my knowledge and skills. Knowledgeable and dedicated customer service professional with extensive experience in restaurant/retail. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Excellent Customer service

Determined

Team work

Cash handling expert

Product knowledge

Creative problem solving

Key holder experience

POS systems expert

Customer contact

Data Entry

Highly reliable

Filing and data archiving

50 WPM typing speed

ServSafe

Server/Bartender Trainer 07/2018 to 03/2020

Red Lobster – Jacksonville, FL

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags Served needs of more than 50 customers in busy high volume environment Greeted and maintained relationships with regular customers Increased sales from by up selling Cocktails to customers Bartender 04/2015 to 03/2018

Olive Garden – Jacksonville, FL

Took customer orders and capitalized on opportunities to sell special beverage and food options. Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Upsold menu items to customers, driving up per sale revenues and maximizing profits. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Closed out cash register with 100% accuracy and prepared cashier report. Waited on up to 10 customers at bar and at 6-table bar area. Comp TiAA Certificate: Computer And Information Sciences Expected in 10/2020 Generation - Jacksonville, FL

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